customer service

Regular readers may remember me ranting about a cambelt failure on a 156GTA.
To cut a long story short, I had suggested that I had had a bad deal, having
been charged over £2000 to be told that there was "no damage". Having
written in October and failed to make contact with anyone until December, I
was then promised a letter. Nothing. On January 31st I eventually managed to
speak to a "customer service executive" who offered me a sum of money as a
goodwill gesture. He apologised profusely about the lack of communication
and promised me a formal offer by recorded delivery within 48 Hours. Guess
what? Nothing. 4 weeks later I made contact again and received an e-mail
asking me to accept the offer. I replied immediately. Nothing. I rang last
week. "What e-mail?" I received a phone call on Thursday promising me
another call from someone who would sort it out immediately. Nothing.
In the meantime, I have had 3 phonecalls and 5 letters inviting me to drive
a 159. So- a cambelt failure on September 1st, well within the recommended
limit, on a car exclusively serviced by an Alfa Dealer. £2000 out of pocket,
£300 car hire (it took them over3 weeks to find out there was nothing wrong)
and treated with absolute contempt. I've had 7 Alfas (and a few Fiats and a
Lancia) and I deluded myself that having a GTA, being quite rare, made me -
at the very least- a customer worth keeping. God help 'em.