Watch out for CARMAX

The following is from a complaint I just register with the BBB. If you've
had similar problems please contact me...
I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
I noticed several problems with the car that needed to be fixed. I reported
the issues and left the car with them for repair. When I picked up the car I
noticed that most of my issues were not addressed. While waiting for parts
to arrive for the second round of repairs, I took the car home for a few
days. I found numerous other repair issues. I found 12 warrantee issues.
When I brought the car back I gave the Service Manager, Sammy Warnamally a
printed list, and copies of CARMAX's certification form showing why these
items were covered. I brought my car in on 6/1/07. When I got my car back 14
DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
valet key were not in yet, 3) convertible cover was not ordered, 4) trim
around the door handle wasn't addressed 5) visor wasn't replaced "because
Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
the car suffered a heavy impact or was driven a long distance down a dirt
road. Caked on white mud is on the inside door panels. For 2 weeks I have
been strung along by the service manager. When I asked to pick up my car
until the parts arrived, I was repeatedly told the seats were taken apart
and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
Parts Department told me their delivery takes a week at most and parts can
be overnighted for a nominal cost of $6 per item. I was lied to that my car
was ready except for the headrest motors. I was also lied to about the extra
set of keys being there. Despite involvement of Operations Manager Adam
Warner and General Manager Theresa, my vehicle is still not fixed. I have
lost many hours work, suffered grief, and have had to pay $606 payment for a
car I was only able to drive a few days. I am releasing this to the Media,
posting my story on Internet consumer protection websites, forums and
newsgroups to get together a class action lawsuit. I am registering a
complaint with the Attorney General's Office and State Attorney's Office, as
I suspect foul play.
As it is impossible to trust CARMAX, I want all further repairs to be done
at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
damage. Compensation for my monthly payment to Capital One for $606. My lost
time and wages estimated at 6 hours at $150 an hour. Grief and punitive
damages will be addressed in another arena.

Stephen Horrillo

--
Posted via a free Usenet account from http://www.teranews.com

On Jun 15, 6:26 am, "Stephen Horrillo"
> wrote:
> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me...
>

I had the exact opposite experience at CARMAX in Laurel, MD. They went
above and beyond, including sending my car to a second local new car
dealer after the first local dealer gave them the "they all do that"
line of BS.

On 15-Jun-2007, ACAR > wrote:

> On Jun 15, 6:26 am, "Stephen Horrillo"
> > wrote:
> > The following is from a complaint I just register with the BBB. If
> > you've
> > had similar problems please contact me...
> >
>
> I had the exact opposite experience at CARMAX in Laurel, MD. They went
> above and beyond, including sending my car to a second local new car
> dealer after the first local dealer gave them the "they all do that"
> line of BS.

This one was in Davie Florida. Bad managment I guess. Hopefull the corporate
office has a better attitude.

--
Posted via a free Usenet account from http://www.teranews.com

"Stephen Horrillo" > wrote in message
.. .
> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me...
> I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which
> time
> I noticed several problems with the car that needed to be fixed. I
> reported
> the issues and left the car with them for repair. When I picked up the car
> I
> noticed that most of my issues were not addressed. While waiting for parts
> to arrive for the second round of repairs, I took the car home for a few
> days. I found numerous other repair issues. I found 12 warrantee issues.
> When I brought the car back I gave the Service Manager, Sammy Warnamally a
> printed list, and copies of CARMAX's certification form showing why these
> items were covered. I brought my car in on 6/1/07. When I got my car back
> 14
> DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
> valet key were not in yet, 3) convertible cover was not ordered, 4) trim
> around the door handle wasn't addressed 5) visor wasn't replaced "because
> Jaguar sent them the wrong part." 6) now the rear view mirror is loose as
> if
> the car suffered a heavy impact or was driven a long distance down a dirt
> road. Caked on white mud is on the inside door panels. For 2 weeks I have
> been strung along by the service manager. When I asked to pick up my car
> until the parts arrived, I was repeatedly told the seats were taken apart
> and awaiting a headrest motor from Jaguar so I could not pick it up.
> Jaguar
> Parts Department told me their delivery takes a week at most and parts can
> be overnighted for a nominal cost of $6 per item. I was lied to that my
> car
> was ready except for the headrest motors. I was also lied to about the
> extra
> set of keys being there. Despite involvement of Operations Manager Adam
> Warner and General Manager Theresa, my vehicle is still not fixed. I have
> lost many hours work, suffered grief, and have had to pay $606 payment for
> a
> car I was only able to drive a few days. I am releasing this to the Media,
> posting my story on Internet consumer protection websites, forums and
> newsgroups to get together a class action lawsuit. I am registering a
> complaint with the Attorney General's Office and State Attorney's Office,
> as
> I suspect foul play.
> As it is impossible to trust CARMAX, I want all further repairs to be done
> at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
> damage. Compensation for my monthly payment to Capital One for $606. My
> lost
> time and wages estimated at 6 hours at $150 an hour. Grief and punitive
> damages will be addressed in another arena.
>
> Stephen Horrillo
>
> --
> Posted via a free Usenet account from http://www.teranews.com


My question is if you knew about all these problems with the car before
you drove it off the lot, why did you take delivery BEFORE these issues
needed to be addressed? I am not trying to be a smart ass here, but It
seems that was your first mistake.

Fwed

"Stephen Horrillo" > wrote in message
.. .

Did you have your dog pick out this automobile? I see you're still
living the life of bad car problems, sorry you have that kind of poor
judgment.

On 15-Jun-2007, "fweddybear" > wrote:

> > car I was only able to drive a few days. I am releasing this to the
> > Media,
> > posting my story on Internet consumer protection websites, forums and
> > newsgroups to get together a class action lawsuit. I am registering a
> > complaint with the Attorney General's Office and State Attorney's
> > Office,
> > as
> > I suspect foul play.
> > As it is impossible to trust CARMAX, I want all further repairs to be
> > done
> > at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
> > damage. Compensation for my monthly payment to Capital One for $606. My
> > lost
> > time and wages estimated at 6 hours at $150 an hour. Grief and punitive
> > damages will be addressed in another arena.
> >
> > Stephen Horrillo
> >
> > --
> > Posted via a free Usenet account from http://www.teranews.com
>
>
> My question is if you knew about all these problems with the car
> before
> you drove it off the lot, why did you take delivery BEFORE these issues
> needed to be addressed? I am not trying to be a smart ass here, but It
> seems that was your first mistake.

I didn't take delivery at first. They did repairs, but not all of them. The
second time I brought it in they assured me they were ordering the parts and
would put everything right.

--
Posted via a free Usenet account from http://www.teranews.com

On 15-Jun-2007, "Dad" > wrote:

> "Stephen Horrillo" > wrote in message
> .. .
>
> Did you have your dog pick out this automobile? I see you're still
> living the life of bad car problems, sorry you have that kind of poor
> judgment.

I just don't sit back and take it like you. Nice to see you're still a putz
though.

--
Posted via a free Usenet account from http://www.teranews.com

You should have bought a Corvette.

I could say, "It's a F-O-O-O-O-R-D." But,
It's Friday and the WX is beautiful. Good
news: This wasn't cross posted.

Hey Stephen,

At $300 grand a year you should know better!

I don't care which dealer it is. Next time:

Don't ever hand a dealer a list of things you
expect to have fixed. (This sort of list
won't cut ice with the BBB, Attorney Gen. or
anyone else.)

Have the dealer give you a signed list of
what's going to be done, when, and to what
standard (new parts, reconditioned, etc.) Do
this while the money is still in your pocket.

Try to live so that you don't revert to
litigation--only raises your B.P. and takes
money from your pocket.

Hope this will help... next time.

--
pj




Stephen Horrillo wrote:
> The following is from a complaint I just register with the BBB. If you've
> had similar problems please contact me...
> I purchased a Jaguar XKR from CARMAX's Davie Store on 5/19/07. At which time
> I noticed several problems with the car that needed to be fixed. I reported
> the issues and left the car with them for repair. When I picked up the car I
> noticed that most of my issues were not addressed. While waiting for parts
> to arrive for the second round of repairs, I took the car home for a few
> days. I found numerous other repair issues. I found 12 warrantee issues.
> When I brought the car back I gave the Service Manager, Sammy Warnamally a
> printed list, and copies of CARMAX's certification form showing why these
> items were covered. I brought my car in on 6/1/07. When I got my car back 14
> DAYS later discovered 1) stereo wasn't fixed, 2) second set of keys and
> valet key were not in yet, 3) convertible cover was not ordered, 4) trim
> around the door handle wasn't addressed 5) visor wasn't replaced "because
> Jaguar sent them the wrong part." 6) now the rear view mirror is loose as if
> the car suffered a heavy impact or was driven a long distance down a dirt
> road. Caked on white mud is on the inside door panels. For 2 weeks I have
> been strung along by the service manager. When I asked to pick up my car
> until the parts arrived, I was repeatedly told the seats were taken apart
> and awaiting a headrest motor from Jaguar so I could not pick it up. Jaguar
> Parts Department told me their delivery takes a week at most and parts can
> be overnighted for a nominal cost of $6 per item. I was lied to that my car
> was ready except for the headrest motors. I was also lied to about the extra
> set of keys being there. Despite involvement of Operations Manager Adam
> Warner and General Manager Theresa, my vehicle is still not fixed. I have
> lost many hours work, suffered grief, and have had to pay $606 payment for a
> car I was only able to drive a few days. I am releasing this to the Media,
> posting my story on Internet consumer protection websites, forums and
> newsgroups to get together a class action lawsuit. I am registering a
> complaint with the Attorney General's Office and State Attorney's Office, as
> I suspect foul play.
> As it is impossible to trust CARMAX, I want all further repairs to be done
> at Alpine Jaguar. I want Jaguar to inspect the car for accident/abuse
> damage. Compensation for my monthly payment to Capital One for $606. My lost
> time and wages estimated at 6 hours at $150 an hour. Grief and punitive
> damages will be addressed in another arena.
>
> Stephen Horrillo
>

"Dale" > wrote in message
...
> You should have bought a Corvette.

he should also take his "Jaguar" problems
to a group that's on-topic for Jaguar's !
this is NOT the group...

my2¢
--
"Key"
=====