Route 23 Honda - NJ - Where is the SERVICE???

My tape player broke on my 2005 Pilot. I have been at Rt23 almost every
other day for the past week. They keep saying it is fixed and I keep
having to proove it has not. I had to take time off from work to come
in and show them that the problem is still there.

The courtesy car was given to me with no gas I filled the tank cause it
was going to take them a week to fix my Pilot. When I asked to be
reinburst Camarad told me to go syphon out the gas because Honda will
not give me any money for that.

Tony the sales manager tried to throw a free oil change at my
frustration and ended up frustrating me even more when after my Pilot
was still not fixed he wouldnt give me the courtesy car back!As a
result my car is still not fixed. Ive wasted 2 weeks of my life doing
their job. And no one at Service has any customer skills. I wrote a
letter to the General Manager and I am going to let everyone be aware
of whats going on at Route 23 Honda.

Service used to be great and now it is a joke. What happened???

Rene Hasprunar
144-R7 Diamond Bridge Rd
Hawthrone, NJ 07506

Never a good idea to put your address in a public forum, Rene--just
another tidbit for the identity theft crooks. Sorry you're getting
crappy service--enough to **** anyone off. Good luck.

wrote:

> My tape player broke on my 2005 Pilot. I have been at Rt23 almost every
> other day for the past week. They keep saying it is fixed and I keep
> having to proove it has not. I had to take time off from work to come
> in and show them that the problem is still there.
>
> The courtesy car was given to me with no gas I filled the tank cause it
> was going to take them a week to fix my Pilot. When I asked to be
> reinburst Camarad told me to go syphon out the gas because Honda will
> not give me any money for that.
>
> Tony the sales manager tried to throw a free oil change at my
> frustration and ended up frustrating me even more when after my Pilot
> was still not fixed he wouldnt give me the courtesy car back!As a
> result my car is still not fixed. Ive wasted 2 weeks of my life doing
> their job. And no one at Service has any customer skills. I wrote a
> letter to the General Manager and I am going to let everyone be aware
> of whats going on at Route 23 Honda.
>
> Service used to be great and now it is a joke. What happened???

Why do you keep returning to that dealer?