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#11
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X-no-archive: yes
JP Roberts wrote: > the general opinion on the treatment they get from the make is > clearly bad, and that's even in the US, where customers get better treatment > than in Europe. I'd be interested to know how you arrived at that conclusion. |
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#12
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"Graham" > escribió en el mensaje ... > X-no-archive: yes > JP Roberts wrote: >> the general opinion on the treatment they get from the make is >> clearly bad, and that's even in the US, where customers get better >> treatment than in Europe. > > I'd be interested to know how you arrived at that conclusion. Just conduct a number of random searches on www.audiworld.com on the subject of dealerships, or more specifically "stealerships" as they are commonly referred to. |
#13
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> > JPR's dealer sounds like a place to avoid, but they are not *all* like > that... Phoned the closest dearlership apart from "mine", which is 50 miles from this (therefore the 100-mile trip) and they told me the same story in terms of the make only covering those items for which there was a current campaign. Well, I think this is very bad; you only need to think of what happens if you miss that recall letter - which I incidentally have not yet received for the current lower arm recall. The little *** know perfectly well it's hardly ever the lower arms that go, but the upper ones, that's why they're doing the campaign on the lower ones. I feel utterly disappointed and cheated, especially as this is fairly common practice as I've got to know now. |
#14
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They should have been replaced, but with these so called "campaigns", if the
dealer does happen to have the necessary time to check during a routinely service, and I'm assuming they do, it still takes some "free play" or whatever other sypmtoms for them to have the parts replaced. Now, if they know these to be faulty I find that is only adding insult to injury as they should all be replaced automatically in every single instance. "Steve Sears" > escribió en el mensaje . .. > JP, > Didn't you say that the dealer found that they _were_ replaced a while > back > under the silent warranty programme - once their IT guys got their ducks > in > a line? - As with my other post, considering that ball joints are indeed a > wear item, and do wear out on most cars, it is possible you could take > your > complaint to AoA if the lifespan of the replacements were less than most - > at best, they'd cover some of the replacement cost (although it may be > unlikely if the replacements were done at the independent garage with > parts > purchased through channels other than Audi (dunno if that's possible or > not). > Cheers! > Steve Sears > 1987 Audi 5kTQ > 1980 Audi 5k > 1962 and '64 Auto Union DKW Junior deLuxes > (SPAM Blocker NOTE: Remove SHOES to reply) > > "JP Roberts" > wrote in message > ... >> I've long been having oil changes done at the independent. I think you're >> getting confused here, since what we were discussing is the fact that >> this >> should have been covered under a faulty design silent guarantee by the >> make - read dealer. >> > > |
#15
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> > This is the same complaint heard over and over all over usenet, no > matter what make. If the dealer makes a mistake, the manufacturer is > at fault (so the reasoning goes.) If the dealer is crummy at CS, > somehow Audi is the problem. It may be that the control arms were > under-engineered. But the dealer was the problem to begin with, saying > work had been done when it had not. Audi didn't have anything to do > with JPR's out-of-pocket, other than a problem with under-engineering > (which is still a maybe.) > > I agree that the name of the rep and the dealership should be made > known. So that if any one of us finds ourselves in that area, we know > where *not* to go. > > It would still be better if JPR got a Toyota or Honda product. That > way, when he has a problem, and goes to a newsgroup to complain, > they'll be able to tell him the same thing. After questioning his > truthfulness, because everyone knows that Toyotas and Hondas don't > break down. Don't laugh too hard, I've seen it. > > In the end, Audi's not much on the hook for this one. The dealer, > however, is. > I would really like to buy this, but if you read my other posts, you'll realize that it's an Audi "policy" thing not to automatically replace all faulty parts. To give you a further example, my brother-in-law had to drop his car at the dealer's three times for three sucessive but differently and ill-timed coilpack failures. This is something that you will never see when a Japanese make is involved, and I should think no other German manufacturers would dare live up to such preposterous standards. I feel it's especially disappointing as we are paying dear money for these cars in the belief that they are going to be German-reliable and I have always know Germans to be very serious about whatever they do. |
#16
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JP Roberts wrote:
>I would really like to buy this, but if you read my other posts, you'll >realize that it's an Audi "policy" thing not to automatically replace all >faulty parts. Not only Audi. >To give you a further example, my brother-in-law had to drop >his car at the dealer's three times for three sucessive but differently and >ill-timed coilpack failures. This is something that you will never see when >a Japanese make is involved, Seen that e.g. on Hondas and Toyotas, too >and I should think no other German >manufacturers would dare live up to such preposterous standards. Check the BMW and/or Merc Newsgroups. Or the japanese ones. Regards Wolfgang -- 1999 Audi A6 Avant TDI |
#17
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JP Roberts wrote:
>> This is the same complaint heard over and over all over usenet, no >> matter what make. If the dealer makes a mistake, the manufacturer is >> at fault (so the reasoning goes.) If the dealer is crummy at CS, >> somehow Audi is the problem. It may be that the control arms were >> under-engineered. But the dealer was the problem to begin with, >> saying work had been done when it had not. Audi didn't have >> anything to do with JPR's out-of-pocket, other than a problem with >> under-engineering (which is still a maybe.) >> >> I agree that the name of the rep and the dealership should be made >> known. So that if any one of us finds ourselves in that area, we >> know where *not* to go. >> >> It would still be better if JPR got a Toyota or Honda product. That >> way, when he has a problem, and goes to a newsgroup to complain, >> they'll be able to tell him the same thing. After questioning his >> truthfulness, because everyone knows that Toyotas and Hondas don't >> break down. Don't laugh too hard, I've seen it. >> >> In the end, Audi's not much on the hook for this one. The dealer, >> however, is. >> > > I would really like to buy this, but if you read my other posts, > you'll realize that it's an Audi "policy" thing not to automatically > replace all faulty parts. To give you a further example, my > brother-in-law had to drop his car at the dealer's three times for > three sucessive but differently and ill-timed coilpack failures. This > is something that you will never see when a Japanese make is > involved, and I should think no other German manufacturers would dare > live up to such preposterous standards. I feel it's especially > disappointing as we are paying dear money for these cars in the > belief that they are going to be German-reliable and I have always > know Germans to be very serious about whatever they do. So you had your warranty work done on recall 5 years ago, and you now have 100k miles on the clock and expect that a wear item should be replaced under warranty? I know the suspension arms on Audi's is poor but they do last for at least a few years which is "good enough" I would say bite the bullet and live with it, you still got a nice car, remember most Audi owners are repeat customers, once you buy an Audi you dont go back |
#18
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Wolfgang,
Hear hear. Piecemeal servicing is getting more common everyday. The more complex the cars, the more "black boxes" to go wrong. Sometimes there may be a group of BB's daisy chained together to form a system, and the standard operating procedure is to replace the most likely failed BB, see if that fixed the problem, then go for the next, and the next, and the next......sounds alot like the A8L problem we had here a while back, but it was also the problem I heard about a certain British SUV company repair policy, too. It's all across the board. I doubt that servicing Japanese products would make JP feel all warm and fuzzy inside, either. After having a massive rear brake replacement (cables, calipers, rotors) on my wife's 2k2 CRV, in which I was criticized as being neglectful for not bringing in the car for a "brake inspection" (I "inspected" them when I rotated the tires), I asked for the rotors back. They forgot and threw them out. I asked for a replacement set and they said "Oh yeah, we get CRV's and Odysseys in all the time for rear brake problems, we'll get you a set next week". Inspection, my a$$. Cheers! Steve Sears 1987 Audi 5kTQ 1980 Audi 5k 1962 and '64 Auto Union DKW Junior deLuxes (SPAM Blocker NOTE: Remove SHOES to reply) "Wolfgang Pawlinetz" > wrote in message ... > JP Roberts wrote: > > >I would really like to buy this, but if you read my other posts, you'll > >realize that it's an Audi "policy" thing not to automatically replace all > >faulty parts. > > Not only Audi. > > >To give you a further example, my brother-in-law had to drop > >his car at the dealer's three times for three sucessive but differently and > >ill-timed coilpack failures. This is something that you will never see when > >a Japanese make is involved, > > Seen that e.g. on Hondas and Toyotas, too > > >and I should think no other German > >manufacturers would dare live up to such preposterous standards. > > Check the BMW and/or Merc Newsgroups. > Or the japanese ones. > > > Regards > > Wolfgang > > -- > 1999 Audi A6 Avant TDI |
#19
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JP,
So were they replaced or not? Cheers! Steve Sears 1987 Audi 5kTQ 1980 Audi 5k 1962 and '64 Auto Union DKW Junior deLuxes (SPAM Blocker NOTE: Remove SHOES to reply) "JP Roberts" > wrote in message ... > They should have been replaced, but with these so called "campaigns", if the > dealer does happen to have the necessary time to check during a routinely > service, and I'm assuming they do, it still takes some "free play" or > whatever other sypmtoms for them to have the parts replaced. Now, if they > know these to be faulty I find that is only adding insult to injury as they > should all be replaced automatically in every single instance. > > > "Steve Sears" > escribió en el mensaje > . .. > > JP, > > Didn't you say that the dealer found that they _were_ replaced a while > > back > > under the silent warranty programme - once their IT guys got their ducks > > in > > a line? - As with my other post, considering that ball joints are indeed a > > wear item, and do wear out on most cars, it is possible you could take > > your > > complaint to AoA if the lifespan of the replacements were less than most - > > at best, they'd cover some of the replacement cost (although it may be > > unlikely if the replacements were done at the independent garage with > > parts > > purchased through channels other than Audi (dunno if that's possible or > > not). > > Cheers! > > Steve Sears > > 1987 Audi 5kTQ > > 1980 Audi 5k > > 1962 and '64 Auto Union DKW Junior deLuxes > > (SPAM Blocker NOTE: Remove SHOES to reply) > > > > "JP Roberts" > wrote in message > > ... > >> I've long been having oil changes done at the independent. I think you're > >> getting confused here, since what we were discussing is the fact that > >> this > >> should have been covered under a faulty design silent guarantee by the > >> make - read dealer. > >> > > > > > > |
#20
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JP Roberts wrote: > > > > In the end, Audi's not much on the hook for this one. The dealer, > > however, is. > > > > I would really like to buy this, but if you read my other posts, you'll > realize that it's an Audi "policy" thing not to automatically replace all > faulty parts. I *have* read your other posts. If the part is not currently causing a problem, then they should not have to replace it. This is not an Audi-only thing - they *all* do it. > To give you a further example, my brother-in-law had to drop > his car at the dealer's three times for three sucessive but differently and > ill-timed coilpack failures. Again, the policy of not replacing parts that are not currently broken causes some hassles. Maybe Audi could have sourced all the needed coil packs all at once. And maybe tequila is suddenly going to pour out of a faucet at home. Until Audi had a large enough supply, there *just weren't enough* coil packs to replace four when one was faulty. > This is something that you will never see when > a Japanese make is involved Flat out wrong. > and I should think no other German > manufacturers would dare live up to such preposterous standards. Mercedes and BMW have exactly the same policy. > I feel it's > especially disappointing as we are paying dear money for these cars in the > belief that they are going to be German-reliable and I have always know > Germans to be very serious about whatever they do. As I have said before, you had better start shopping for a luxury Japanese make to reduce the strain on your heart. Where again is this dealer that's not replacing non-faulty parts for free? E.P. |
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