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#51
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Poor 156
"Zathras" > wrote in message news > At this stage in the game, I would send (max recorded delivery > service) a *full* photocopied dossier in a big envelope marked as > follows: > > FOR THE PERSONAL ATTENTION OF: > > Mr Christopher Nicoll > Managing Director > Alfa Romeo UK Ltd. <snip good advice> > > To ensure maximum pressure is applied as quickly as possible, you > *must* also send a copy of this letter (recorded delivery, for > personal attention etc, as before) to the managing director of "ALLAM > MOTOR SERVICES LIMITED". Note that it needs to be an *exact* copy and > that the original letter should also have cc his name and company so > everyone knows who's in on the letter to Mr Nicoll. You should be able > to get his name (for a very small fee) from Companies House he > > http://wck2.companieshouse.gov.uk/45...c2/compdetails How about "Jeff Allam - Director and Retail Operator "? > > In case you're wondering, I did the above with Richard Branson a few > years ago and was amazed at the speed and quality of the results! Not > least of which is that you *never* get put back into the hands of > ordinary customer service monkeys - you always get to deal with more > motivated senior managers who will have been given a simple "sort it" > instruction from the gods high above. I suspect Richard Branson is somewhat unique in his approach. -- Dave ex Motorcycle Maintenance Workshop http://tinyurl.com/4mhaw |
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#52
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Poor 156
On Thu, 3 Dec 2009 15:04:38 -0000, "Dave Emerson"
> wrote: >I suspect Richard Branson is somewhat unique in his approach. Don't be fooled, underneath that furry coating lies a businessman. My dealings with him appeared no different from other dealings of that kind. It's just that he's the highest profile person I've done business with. -- Z Scotland Alfa Romeo 156 2.4JTD Veloce Leather (sold) 'Oil' be seeing you.. (Email must have the word 'Alfa' in the subject line to get through auto-filtering) |
#53
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Poor 156
"Zathras" > wrote in message news SNIP > > That should do it. If not then, my next letter would be to a certain > Fiat SpA Chief Executive Sergio Marchionne! > SNIP Thanks Zathras (remind me, why "Zathras" ?).... I've already (today) written to A Humberstone (MD of Fiat Group UK) and J Allam (Director of Allams). According to AROC UK , Chris Nicoll is no longer with Alfa (looks like they don't have a UK MD anymore. Shows you how important the marque is !!). I also copied in Ed McDonough (something to add to his file of "bad dealer" stories). Sent them all a covering letter, together with a day-by-day account of "my 156's experience at the hands of an Alfa dealer for 50 days". I agree with your concept of "going to the top" : couple of years ago, my daughter's broadband died. After her spending some time trying to get it fixed via the usual off-shore call-centre route, I dropped an email to Ben Verwaayen (head honcho of BT at the time). Result - instant email response, an engineer on site within 48 hours, broadband fixed. So, it does work sometimes. Dave S.... |
#54
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Poor 156
"Dave Emerson" > wrote in message ... > How about "Jeff Allam - Director and Retail Operator "? >> Spot on ! > > I suspect Richard Branson is somewhat unique in his approach. > Well, it worked for me with BT also (a certain Ben Verwaayen at the time) > > -- > Dave > ex Motorcycle Maintenance Workshop > http://tinyurl.com/4mhaw > Dave S.... |
#55
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Poor 156
On Thu, 3 Dec 2009 16:38:09 -0000, "Dave Savage"
> wrote: >Thanks Zathras (remind me, why "Zathras" ?).... I wanted a rare nom de plume for News Group use. I'm seriously into Sci Fi and this guy ticked a few boxes regarding my professional life. In particular, "Zathras is used to being beast of burden to other people's needs.". He's not that popular (or well known) a character so it fitted my desire for rarity. More worryingly, I think I have a bit of his sense of humour!! From one of the two best SciFi series ever (the other being the re-imagined BSG).. http://en.wikipedia.org/wiki/Zathras >I've already (today) written to A Humberstone (MD of Fiat Group UK) and J >Allam (Director of Allams). > >According to AROC UK , Chris Nicoll is no longer with Alfa (looks like they >don't have a UK MD anymore. Shows you how important the marque is !!). > >I also copied in Ed McDonough (something to add to his file of "bad dealer" >stories). > >Sent them all a covering letter, together with a day-by-day account of "my >156's experience at the hands of an Alfa dealer for 50 days". Excellent! >I agree with your concept of "going to the top" : couple of years ago, my >daughter's broadband died. After her spending some time trying to get it >fixed via the usual off-shore call-centre route, I dropped an email to Ben >Verwaayen (head honcho of BT at the time). Result - instant email response, >an engineer on site within 48 hours, broadband fixed. So, it does work >sometimes. It's always worked for me. It's a technique, a key that unlocks a common chain of events in all big business. -- Z Scotland Alfa Romeo 156 2.4JTD Veloce Leather (sold) 'Oil' be seeing you.. (Email must have the word 'Alfa' in the subject line to get through auto-filtering) |
#56
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Poor 156
"Zathras" > wrote in message news > On Thu, 3 Dec 2009 16:38:09 -0000, "Dave Savage" > > wrote: > >>I've already (today) written to A Humberstone (MD of Fiat Group UK) and J >>Allam (Director of Allams). >> >>According to AROC UK , Chris Nicoll is no longer with Alfa (looks like >>they >>don't have a UK MD anymore. Shows you how important the marque is !!). >> >>I also copied in Ed McDonough (something to add to his file of "bad >>dealer" >>stories). >> >>Sent them all a covering letter, together with a day-by-day account of "my >>156's experience at the hands of an Alfa dealer for 50 days". > > Excellent! > >>I agree with your concept of "going to the top" : couple of years ago, my >>daughter's broadband died. After her spending some time trying to get it >>fixed via the usual off-shore call-centre route, I dropped an email to Ben >>Verwaayen (head honcho of BT at the time). Result - instant email >>response, >>an engineer on site within 48 hours, broadband fixed. So, it does work >>sometimes. > > It's always worked for me. It's a technique, a key that unlocks a > common chain of events in all big business. > > -- > Z Having written to Fiat Group UK on 3rd December, they (Customer Relations) wrote back on 7th December : In summary, they want the car back at the dealer, they will send in a Master Technician to undertake diagnosis (they'll pay for diagnosis), and we'll take it from there. To be continued ...... Dave S... |
#57
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Poor 156
On Sat, 12 Dec 2009 09:59:34 -0000, "Dave Savage"
> wrote: >Having written to Fiat Group UK on 3rd December, they (Customer Relations) >wrote back on 7th December : > >In summary, they want the car back at the dealer, they will send in a Master >Technician to undertake diagnosis (they'll pay for diagnosis), and we'll >take it from there. > >To be continued ...... Good news so far.. -- Z Scotland Alfa Romeo 156 2.4JTD Veloce Leather (sold) 'Oil' be seeing you.. (Email must have the word 'Alfa' in the subject line to get through auto-filtering) |
#58
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Poor 156
Zathras wrote:
> On Sat, 12 Dec 2009 09:59:34 -0000, "Dave Savage" > > wrote: > >> Having written to Fiat Group UK on 3rd December, they (Customer Relations) >> wrote back on 7th December : >> >> In summary, they want the car back at the dealer, they will send in a Master >> Technician to undertake diagnosis (they'll pay for diagnosis), and we'll >> take it from there. >> >> To be continued ...... > > Good news so far.. > Indeed. The top down approach works. -- Catman MIB#14 SKoGA#6 TEAR#4 BOTAFOF#38 Apostle#21 COSOC#3 Tyger, Tyger Burning Bright (Remove rust to reply) 116 Giulietta 3.0l Sprint 1.7 GTV TS 156 V6 2.5 S2 GT 3.2 V6 Triumph Sprint ST 1050: It's blue, see. www.cuore-sportivo.co.uk |
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