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Failing 2002 Odyssey trans
Honda previously offered 25% accommodation on this replacement. I
pursued this through my dealership's GM, and Honda has now upped that offer to 50%. I could try to chase after this through Honda corporate, but I've decided to fix the car with the offer that's on the table and move on. That doesn't mean I'm particularly ecstatic. Oh, and on the heels of this comes the news about how Honda has screwed up the whole hybrid battery thing: http://www.latimes.com/business/la-f...1088581.story# Looks like this is more corporate head-in-sand behavior. Reading between the lines, it looks like they're reprogramming the cars to be...gasoline cars. Dear Honda: goodbye. |
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Failing 2002 Odyssey trans
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#3
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Failing 2002 Odyssey trans
On Aug 16, 7:23*pm, Tegger > wrote:
> "Elmo P. Shagnasty" > wrote in news:elmop- > : > > > Honda previously offered 25% accommodation on this replacement. *I > > pursued this through my dealership's GM, and Honda has now upped that > > offer to 50%. > > > I could try to chase after this through Honda corporate, but I've > > decided to fix the car with the offer that's on the table and move on. > > > That doesn't mean I'm particularly ecstatic. > > The scenarios I personally see most often are either: > 1) no charge to customer, or > 2) Honda picks up the part, you pay the dealer's company for the labor. > > There appears to me to be a connection between the dealer's relationship > with Honda, and the sort of support they get from Honda. > > -- > Tegger Also some connection with the dealer's relationship with the customer. I bring my cars into the dealership for some inexpensive service item on an annual basis just so they can put me down as a steady customer. Makes a difference when they take your case up the chain. |
#4
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Failing 2002 Odyssey trans
On 08/17/2010 07:16 AM, ACAR wrote:
> On Aug 16, 7:23�pm, > wrote: >> "Elmo P. > wrote in news:elmop- >> : >> >>> Honda previously offered 25% accommodation on this replacement. �I >>> pursued this through my dealership's GM, and Honda has now upped that >>> offer to 50%. >> >>> I could try to chase after this through Honda corporate, but I've >>> decided to fix the car with the offer that's on the table and move on. >> >>> That doesn't mean I'm particularly ecstatic. >> >> The scenarios I personally see most often are either: >> 1) no charge to customer, or >> 2) Honda picks up the part, you pay the dealer's company for the labor. >> >> There appears to me to be a connection between the dealer's relationship >> with Honda, and the sort of support they get from Honda. >> >> -- >> Tegger > > Also some connection with the dealer's relationship with the customer. > I bring my cars into the dealership for some inexpensive service item > on an annual basis just so they can put me down as a steady customer. > Makes a difference when they take your case up the chain. but that's elmo's point, and his complaint - he /is/ that long time regular customer. and he's finding the "relationship" element that worked on the small ticket stuff isn't working.on this big ticket stuff. the point to note for honda if they ever read this is that if "investing" in a relationship with them doesn't work, why spend the premium investing in the first place - just get your car serviced by an independent. that would mean lower revenue and lower repeat business and reputation damage, with repercussions for years - all because some bean counter wants to save a buck today and is dumb enough to have chosen a guy who has a voice that can cause that damage. -- nomina rutrum rutrum |
#5
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Failing 2002 Odyssey trans
In article
>, ACAR > wrote: > > There appears to me to be a connection between the dealer's relationship > > with Honda, and the sort of support they get from Honda. > > > > -- > > Tegger > > Also some connection with the dealer's relationship with the customer. > I bring my cars into the dealership for some inexpensive service item > on an annual basis just so they can put me down as a steady customer. > Makes a difference when they take your case up the chain. I have 25 years of service records on many cars, most of which were bought at this very dealership. I also have some great stories about American Honda's legendary, and now former, goodwill program. I used to tell those stories left and right. American Honda never let the customer have a reason to go elsewhere. And yet, in this econonmy 50% was all the accommodation anyone could come up with for me. And the dealership GM flat out told me that that was all anyone could expect in this day and age, that Honda would never go beyond that at all. Honda pays for the part and customer pays labor? That would have been $1200 on me, the remainder on Honda--and that was never on the table, at all. I'm $2266 plus tax out of pocket with this 50% accommodation. I remember the days when Honda bought the part if I bought the labor. Those days appear to be long gone. |
#6
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Failing 2002 Odyssey trans
In article > ,
jim beam > wrote: > but that's elmo's point, and his complaint - he /is/ that long time > regular customer. and he's finding the "relationship" element that > worked on the small ticket stuff isn't working.on this big ticket stuff. Actually, I firmly believe that as of two years ago, when Honda severely curtailed their goodwill program, even the small ticket stuff is gone. Here's a story: one local dealership, not my regular one, has a superb program whereby they themselves extend the warranty to 7/100 as long as you do the scheduled maintenance with them. That even includes a loaner if you're not waiting. This goes for new AND certified used cars. I always figured that was a marketing gimmick--that they were simply codifying, in writing with the buyer, what happens when you invoke Honda's goodwill program. Get the car serviced here, and as a regular customer you're automatically at the top of the list for goodwill consideration. I figured that I would never need that--because I've always gotten the same general consideration from my dealer on a handshake basis. Now the goodwill program is all but dead, and my dealer doesn't seem too worried about it. BUT: this other dealer (which is now closer to me since my regular dealer moved) STILL has this extended warranty program for new and used cars that they sell. So either this other dealership has a better relationship with American Honda, or else they've sucked it up and are eating more of the extended warranty repairs themselves. Either way, if I buy another Honda, I'm going to buy it from this other dealer and invoke the extended warranty. The dealership I've been going to for nigh on 30 years has, without a doubt, lost my business. I hate to see that, but it's the reality. They and American Honda have taken a long time loyal customer and have spent the energy to stop my inertial movement to my original dealer and drive me over to another dealer, at the very least, and possibly to another manufacturer, at the very most. |
#7
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Failing 2002 Odyssey trans
In article >,
Grumpy AuContraire > wrote: > > I remember the days when Honda bought the part if I bought the labor. > > Those days appear to be long gone. > > > Yep... Time to consider another manufacturer. > > As an aside, Honda hybrid batteries are now failing well before the > expected lifetime and Honda is using software patches that in turn > increase reliance on the small engine thus driving down mpg. > > So, I guess the "suck it up" time has arrived... Absolutely. I read that article about the hybrid batteries yesterday; it was in the LA Times. If anyone wants a PDF of that, post your request here. And I came to exactly the same conclusion you did: Honda is using software patches on their hybrid systems in order to turn them into....30mpg gasoline cars. This prevents Honda from having to pay out on battery warranty claims. The warranty on those batteries is 10 years/150K miles. So, the software fix to prevent the trouble code from happening, at the expense of forcing the driver to use more gas, is hugely beneficial to Honda. Take the cost of the problem and shift it to the end user--hmmm, I'm seeing a pattern here... Hey, Honda--it's time you fired all the General Motors people and put the Honda engineers back in charge, like you had it in the 80s and early 90s. This hybrid battery situation, on top of my transmission situation, has absolutely closed the door on an era in my life. Not only is Honda no longer the automatic assumption to buy, it's now the automatic assumption of "they're going to screw my by making me pay for their bad decisions, deficient engineering, and cost cutting programs". (Did I just say "Honda" and "deficient engineering" in the same sentence? Can someone please look out the window and look for flying boulders? Is that the sun setting in the east?) Why would I spend huge amounts of my hard-earned money that way? Three and a half years ago, I got a company car. My choice was Malibu or Prius. Sight unseen, having never even sat in one, I chose Prius. And Toyota has rewarded me for that choice. That thing, built in Japan, has been the model of trouble-free. So far, Honda has made it very easy for me to walk into the Toyota dealer to spend time investigating how I'm going to spend lots and lots of money for a transportation device. Shame on you, Honda. You will ultimately fail, ultimately become known as "just another Chrysler" in your quest for short-term profits at the expense of the customer and keeping him satisfied (and just plain keeping him). One day you'll wake up broke and drunk in the gutter, with no friends and a dog ****ing on you, and you'll wonder how you got there. Don't wonder very hard. But it's not too late. It's not that you made mistakes so much as how you recover from those mistakes. Fall on your sword, Honda. Bow down to us as deeply as you can, apologize profusely, and make good on your promises and your reputation for fine engineering and taking care of the customer. Absent that, **** off and die. (Do I sound bitter?) |
#8
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Failing 2002 Odyssey trans
Elmo P. Shagnasty wrote:
> In article > >, > ACAR > wrote: > >>> There appears to me to be a connection between the dealer's relationship >>> with Honda, and the sort of support they get from Honda. >>> >>> -- >>> Tegger >> Also some connection with the dealer's relationship with the customer. >> I bring my cars into the dealership for some inexpensive service item >> on an annual basis just so they can put me down as a steady customer. >> Makes a difference when they take your case up the chain. > > I have 25 years of service records on many cars, most of which were > bought at this very dealership. I also have some great stories about > American Honda's legendary, and now former, goodwill program. I used to > tell those stories left and right. American Honda never let the > customer have a reason to go elsewhere. > > And yet, in this econonmy 50% was all the accommodation anyone could > come up with for me. And the dealership GM flat out told me that that > was all anyone could expect in this day and age, that Honda would never > go beyond that at all. > > Honda pays for the part and customer pays labor? That would have been > $1200 on me, the remainder on Honda--and that was never on the table, at > all. I'm $2266 plus tax out of pocket with this 50% accommodation. > > I remember the days when Honda bought the part if I bought the labor. > Those days appear to be long gone. Yep... Time to consider another manufacturer. As an aside, Honda hybrid batteries are now failing well before the expected lifetime and Honda is using software patches that in turn increase reliance on the small engine thus driving down mpg. So, I guess the "suck it up" time has arrived... JT |
#9
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Failing 2002 Odyssey trans
Elmo P. Shagnasty wrote:
> In article >, > Grumpy AuContraire > wrote: > >>> I remember the days when Honda bought the part if I bought the labor. >>> Those days appear to be long gone. >> >> Yep... Time to consider another manufacturer. >> >> As an aside, Honda hybrid batteries are now failing well before the >> expected lifetime and Honda is using software patches that in turn >> increase reliance on the small engine thus driving down mpg. >> >> So, I guess the "suck it up" time has arrived... > > Absolutely. I read that article about the hybrid batteries yesterday; > it was in the LA Times. If anyone wants a PDF of that, post your > request here. > > And I came to exactly the same conclusion you did: Honda is using > software patches on their hybrid systems in order to turn them > into....30mpg gasoline cars. This prevents Honda from having to pay out > on battery warranty claims. The warranty on those batteries is 10 > years/150K miles. So, the software fix to prevent the trouble code from > happening, at the expense of forcing the driver to use more gas, is > hugely beneficial to Honda. Take the cost of the problem and shift it > to the end user--hmmm, I'm seeing a pattern here... Yep, the ol' "pass the buck" syndrome to the customer. > Hey, Honda--it's time you fired all the General Motors people and put > the Honda engineers back in charge, like you had it in the 80s and early > 90s. > > This hybrid battery situation, on top of my transmission situation, has > absolutely closed the door on an era in my life. Not only is Honda no > longer the automatic assumption to buy, it's now the automatic > assumption of "they're going to screw my by making me pay for their bad > decisions, deficient engineering, and cost cutting programs". > > (Did I just say "Honda" and "deficient engineering" in the same > sentence? Can someone please look out the window and look for flying > boulders? Is that the sun setting in the east?) > > Why would I spend huge amounts of my hard-earned money that way? Yep, that's why I just keep recyclin' old Gen II civics. Simple to maintain/ repair and good solid engineering. Relatively simple too. Remember, the more gadgets a car has, the higher the opportunity to pay high repair bills for some items that don't make a squat of difference. > Three and a half years ago, I got a company car. My choice was Malibu > or Prius. Sight unseen, having never even sat in one, I chose Prius. > And Toyota has rewarded me for that choice. That thing, built in Japan, > has been the model of trouble-free. So far, Honda has made it very easy > for me to walk into the Toyota dealer to spend time investigating how > I'm going to spend lots and lots of money for a transportation device. No company car here as I'm happily retired watchin' the world go by (or is it implode?)? > Shame on you, Honda. You will ultimately fail, ultimately become known > as "just another Chrysler" in your quest for short-term profits at the > expense of the customer and keeping him satisfied (and just plain > keeping him). One day you'll wake up broke and drunk in the gutter, > with no friends and a dog ****ing on you, and you'll wonder how you got > there. Just like GM except that it won't take as long in this fast paced world... > Don't wonder very hard. > > But it's not too late. It's not that you made mistakes so much as how > you recover from those mistakes. Fall on your sword, Honda. Bow down > to us as deeply as you can, apologize profusely, and make good on your > promises and your reputation for fine engineering and taking care of the > customer. > > Absent that, **** off and die. > > (Do I sound bitter?) Naw... Disgusted though. Now, take a liberal dose of Grumpy's bedtime medication, (Pinch on the rocks), and check in again tomorrow... JT |
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