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Sometimes I just don't understand dealerships
At the last holiday party, I won a free oil/filter change from my local
Mazda dealership. Since I change my own oil, I went in to see if they would just 'trade' me the certificate for a couple of filters. The day I went in, the 'service manager' was on vacation, and he was the only one that could make such a decision. I went back today, and he was at lunch. I waited for a few minutes and the guy I had been talking to (service writer) said he had talked to 'Ron', and they couldn't do it. They'd give me the free oil change, or $20 off 'some service', but they couldn't/wouldn't just give me a couple of filters. Interestingly, not even the ONE they would have used for the oil change. Maybe there's a reason, but no one offered one. I guess I'll order some off the internet. I'm pretty sure I won't be buying them from that dealership. __________________ |
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#2
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Sometimes I just don't understand dealerships
On Wed, 2 Apr 2008 14:33:49 -0500, "BK" > wrote:
>At the last holiday party, I won a free oil/filter change from my local >Mazda dealership. Since I change my own oil, I went in to see if they would >just 'trade' me the certificate for a couple of filters. The day I went in, >the 'service manager' was on vacation, and he was the only one that could >make such a decision. I went back today, and he was at lunch. I waited for a >few minutes and the guy I had been talking to (service writer) said he had >talked to 'Ron', and they couldn't do it. They'd give me the free oil >change, or $20 off 'some service', but they couldn't/wouldn't just give me a >couple of filters. Interestingly, not even the ONE they would have used for >the oil change. Maybe there's a reason, but no one offered one. I guess I'll >order some off the internet. I'm pretty sure I won't be buying them from >that dealership. >__________________ > Probably the books are kept separately for the parts and service departments. |
#3
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Sometimes I just don't understand dealerships
"Natman" > wrote in message ... > On Wed, 2 Apr 2008 14:33:49 -0500, "BK" > wrote: > >>At the last holiday party, I won a free oil/filter change from my local >>Mazda dealership. Since I change my own oil, I went in to see if they >>would >>just 'trade' me the certificate for a couple of filters. The day I went >>in, >>the 'service manager' was on vacation, and he was the only one that could >>make such a decision. I went back today, and he was at lunch. I waited for >>a >>few minutes and the guy I had been talking to (service writer) said he had >>talked to 'Ron', and they couldn't do it. They'd give me the free oil >>change, or $20 off 'some service', but they couldn't/wouldn't just give me >>a >>couple of filters. Interestingly, not even the ONE they would have used >>for >>the oil change. Maybe there's a reason, but no one offered one. I guess >>I'll >>order some off the internet. I'm pretty sure I won't be buying them from >>that dealership. >>__________________ >> > Probably the books are kept separately for the parts and service > departments. More likely, it's a ploy to get your car into the shop where they can farm it for additional work. |
#4
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Sometimes I just don't understand dealerships
"Chas Hurst" > wrote in message . .. > > "Natman" > wrote in message > ... >> On Wed, 2 Apr 2008 14:33:49 -0500, "BK" > wrote: >> >>>At the last holiday party, I won a free oil/filter change from my local >>>Mazda dealership. Since I change my own oil, I went in to see if they >>>would >>>just 'trade' me the certificate for a couple of filters. The day I went >>>in, >>>the 'service manager' was on vacation, and he was the only one that could >>>make such a decision. I went back today, and he was at lunch. I waited >>>for a >>>few minutes and the guy I had been talking to (service writer) said he >>>had >>>talked to 'Ron', and they couldn't do it. They'd give me the free oil >>>change, or $20 off 'some service', but they couldn't/wouldn't just give >>>me a >>>couple of filters. Interestingly, not even the ONE they would have used >>>for >>>the oil change. Maybe there's a reason, but no one offered one. I guess >>>I'll >>>order some off the internet. I'm pretty sure I won't be buying them from >>>that dealership. >>>__________________ >>> >> Probably the books are kept separately for the parts and service >> departments. > > More likely, it's a ploy to get your car into the shop where they can farm > it for additional work. hey, looks like your air filter needs to be replaced, and those fan belts look worn, when was the last time your changed the fluid in the rear end... i say give the coupon away on craigslist. that way they will end up with the sort of customer that they deserve |
#5
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Sometimes I just don't understand dealerships
On Dealerships-- I have to tell what happened several years ago at the local
Caddy dealership. Mt wife's parents drove a then new caddy from a Chicago suburb down to Georgia to visit us. It was about the same time of year as now, and Chicago was still in the throes of winter. On the way down, the headliner started to come unglued and hang down. As they came into town the engine started running rough. No problem, we thought, since the car is new and obviously still under warranty. My wife went to the local dealership with her father to get the caddy fixed. Imagine the surprise when the dealer's servie rep refused to do any warrenty service, saying that since they didn't sell the car, they were not going to service it. Our family lawyer just happend to be a part owner of the dealership. A call to him was quite interesting. Also, his girls happened to be in my wife's girl scout troup, and his wife was the assistant troup leader. My wife talked to him briefly, explaining the situation; then he asked my wife to give the phone back to the service rep. About two seconds later, the service rep turned several shades lighter in color, and started saying nothing but yes sir, yes sir. When all was said and done the caddy wias repaired in about two hours, with an oil and filter change as well as a complete wash job, all for nothing. One of the injectors had clogged, (replaced) and the headliner was re-glued without any trace of the operation. Had I done it, I would have likely wrinkled the headliner in the process. I would have tried cleaning the injector, simply because at the time, I had no local source of replacement parts at a reasonable price. "BK" > wrote in message ... > At the last holiday party, I won a free oil/filter change from my local > Mazda dealership. Since I change my own oil, I went in to see if they would > just 'trade' me the certificate for a couple of filters. The day I went in, > the 'service manager' was on vacation, and he was the only one that could > make such a decision. I went back today, and he was at lunch. I waited for a > few minutes and the guy I had been talking to (service writer) said he had > talked to 'Ron', and they couldn't do it. They'd give me the free oil > change, or $20 off 'some service', but they couldn't/wouldn't just give me a > couple of filters. Interestingly, not even the ONE they would have used for > the oil change. Maybe there's a reason, but no one offered one. I guess I'll > order some off the internet. I'm pretty sure I won't be buying them from > that dealership. > __________________ > > |
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