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Are my business assumptions correct?
Are my business assumptions correct?
I'm trying to get rid of some engine trouble codes, and I need to install 2 or 4 oxygen sensors. I know I can install one of them, and if I find a place where I can jack up the car and work underneath, I can probably do the remaining 2 or 3. I'd prefer to do it myself mostly for the satisfaction and bragging rights, but also to save money. However if I fail with 2 or 3 of them, I would take them to a shop to be installed. For no special reason except that I think I know how the world works, I've always felt that if I buy parts and bring them to a shop to be installed, the owner will make up the loss in profits on selling the parts with an increased charge for labor, or something, on the theory that the job takes the same amount of time minus 10 minutes to order the parts, and he shouldn't be deprived of the normal income. Is this true? Is there a difference if the shop's owner has a reputation for being honest? Or do honest shops just charge the flat rate for the job and skip the profit they would have made on the parts? If I were in their shoes and I felt obliged to do that, I would be irked by a customer like I might turn out to be, and I might even, I would be tempted to rush the job, potentially making a mistake. Or to skip almost optional things like cleaning up great afterwards, or putting the paper floor mat in front of the driver's seat. |
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