Extenuating Circumstance/Auto Insurance

Dear Mr. Customer,

Thank you for contacting Progressive.

The nature of your question is one that we cannot answer at this time.

In the event of an actual claim as you describe, coverage and payment
will be determined by your Claims Representative. Your Claims
Representative will personally handle your claim and will review all
the facts,
along with the terms and conditions of your policy and applicable state

law. Policy language and laws vary by state and each claim is unique.

We hope that you will understand that we can only provide general
information about policy coverage and claims at this time--information
that
will apply to most customers in most situations. We'd like to direct
you to our Web site progressive.com, where you will find information
that may help you.

If you have any additional questions or concerns, please feel free to
contact us at , or by telephone at

1-800-PROGRESSIVE (1-800-776-4737).

Call Center Representatives are available 24 hours a day, 7 days a week

for your convenience.

If you respond directly to this e-mail, please use the "reply button"
so that the tracking number is attached to the mail.

Sincerely,

Progressive Internet Service Specialist

--- Original Message ---
From: >
Received: 01/14/2006 01:55pm Eastern Standard Time (GMT - 5:00 )
To: >
Subject: Progressive Claims Service

======================================
MESSAGE CONTENT
======================================
Policy/Claim No:
DL No: 7744
Message: Lets say I get into a collision with a bridge abutment. The
car
isn't totalled so Progressive gives me the money to repair the car.
What
would happen if a body shop repaired the car to the best of their
abilities and the steering geometry was still "untrue" despite their
best
efforts? I believe this may happen do to frame damage on the front end
and when this happens the car will never drive the same again after the
repair.

Will Progressive do anything about this? Would Progressive ever buy
the
car from me or am I just stuck with a car that has tricky handling?


East-











CAN YOU SEE WHAT HAPPENED? PROGRESSIVE GAVE A ROUND-ABOUT ANSWER TO MY
QUESTION BASICALLY NOT ANSWERING IT AT ALL LEAVING ME BACK TO SQUARE 1!

HOW IS THIS QUALITY CUSTOMER SERVICE? ALL I WANT TO KNOW IS THE ANSWER
TO MY QUESTION STATED ABOVE ABOUT SAID SPECIAL CIRCUMSTANCE...


Does anyone have the answer to the above?

In article .com>, wrote:
> Dear Mr. Customer,
>
> Thank you for contacting Progressive.

It's progressive, they will pay for about 80% of the repair. (co-worker's
experience having been insured with them)

In article .com>,
wrote:
>
> CAN YOU SEE WHAT HAPPENED? PROGRESSIVE GAVE A ROUND-ABOUT ANSWER TO MY
> QUESTION BASICALLY NOT ANSWERING IT AT ALL LEAVING ME BACK TO SQUARE 1!
>
> HOW IS THIS QUALITY CUSTOMER SERVICE? ALL I WANT TO KNOW IS THE ANSWER
> TO MY QUESTION STATED ABOVE ABOUT SAID SPECIAL CIRCUMSTANCE...

These auto insurance companies are always evasive when customers ask
about claims policies. Progressive is no different than any other auto
insurance provider. These insurers do not want to commit to anything. I
suppose your only option to get an answer to your question is to file a
claim for your accident, assuming this accident happened, and see what
their response is.

wrote:
> Dear Mr. Customer,
>
> Thank you for contacting Progressive.
>
> The nature of your question is one that we cannot answer at this time.
>
> In the event of an actual claim as you describe, coverage and payment
> will be determined by your Claims Representative. Your Claims
> Representative will personally handle your claim and will review all
> the facts,
> along with the terms and conditions of your policy and applicable state
>
> law. Policy language and laws vary by state and each claim is unique.
>
> We hope that you will understand that we can only provide general
> information about policy coverage and claims at this time--information
> that
> will apply to most customers in most situations. We'd like to direct
> you to our Web site progressive.com, where you will find information
> that may help you.
>
> If you have any additional questions or concerns, please feel free to
> contact us at , or by telephone at
>
> 1-800-PROGRESSIVE (1-800-776-4737).
>
> Call Center Representatives are available 24 hours a day, 7 days a week
>
> for your convenience.
>
> If you respond directly to this e-mail, please use the "reply button"
> so that the tracking number is attached to the mail.
>
> Sincerely,
>
> Progressive Internet Service Specialist


What was the question posed to Progressive. If you sent that inane
hypothetical question, then I think you should be perfectly satisfied
with an open-ended answer.

Shawn Hirn wrote:
> In article .com>,
> wrote:
> >
> > CAN YOU SEE WHAT HAPPENED? PROGRESSIVE GAVE A ROUND-ABOUT ANSWER TO MY
> > QUESTION BASICALLY NOT ANSWERING IT AT ALL LEAVING ME BACK TO SQUARE 1!
> >
> > HOW IS THIS QUALITY CUSTOMER SERVICE? ALL I WANT TO KNOW IS THE ANSWER
> > TO MY QUESTION STATED ABOVE ABOUT SAID SPECIAL CIRCUMSTANCE...
>
> These auto insurance companies are always evasive when customers ask
> about claims policies. Progressive is no different than any other auto
> insurance provider. These insurers do not want to commit to anything. I
> suppose your only option to get an answer to your question is to file a
> claim for your accident, assuming this accident happened, and see what
> their response is.






That may be true. I do however like the TV comercial for Progressive,
it's got good music in the background. I wonder if maybe "AAA"
Insurance is the best Auto Insurance Provider.


East-

Shawn Hirn wrote:
> In article .com>,
> wrote:
> >
> > CAN YOU SEE WHAT HAPPENED? PROGRESSIVE GAVE A ROUND-ABOUT ANSWER TO MY
> > QUESTION BASICALLY NOT ANSWERING IT AT ALL LEAVING ME BACK TO SQUARE 1!
> >
> > HOW IS THIS QUALITY CUSTOMER SERVICE? ALL I WANT TO KNOW IS THE ANSWER
> > TO MY QUESTION STATED ABOVE ABOUT SAID SPECIAL CIRCUMSTANCE...
>
> These auto insurance companies are always evasive when customers ask
> about claims policies. Progressive is no different than any other auto
> insurance provider. These insurers do not want to commit to anything. I
> suppose your only option to get an answer to your question is to file a
> claim for your accident, assuming this accident happened, and see what
> their response is.

He got the proper answer right at the start. Paraphrased it is "How
the hell can we tell about a claim without looking at it?" His
question is on the same basis as calling a contractor and asking him
for a price to build a house without ever seeing the blueprints.

Harry K

Harry that is an unfair comparison. My question was a hypothetical
question concerning a special circumstance. There is no reason why
Progressive couldn't have given me a strait "yes or no" answer.


East-

wrote:

> Thank you for contacting Progressive.
>
> The nature of your question is one that we cannot answer at this time.

Your question was too complicated. Ask them what process someone who
already has made a claim would go through if they felt the repairs were
unsatisfactory. Progressive has discussed hypotheticals with me,
because it was an active claim but we didn't have enough info from the
lawyers involved to clear things up immediately. You just have to have
a more specific question.

I assume they'll tell you to work it out with the body shop.

Dave