what is my recourse?

I have a 2003 protege, which I have had dealer serviced at the Mazda
dealership I purchased it from (call them Dealer A). I have agreed to all
service they have recommended, which on my last couple visits has run into a
substantial sum of money as my mileage approached 40K. This year they have
replaced front brake pads, adjusted rear ones, done a transmission flush and
replaced spark plugs and pcv valve in additional to oil changes. I have no
interest in cars, they only serve to get me where I'm going and am not
particularly interested in doing even simple maintenance like oil and spark
plug changes.

For my most recent oil change, I decided to try a different Mazda dealership
(call them Dealer B.) Since Dealer A had done quite a bit of work on my
previous two visits, I wasn't expecting to need anything else besides the
oil change. However, they informed me that the pcv valve needed to be
replaced. I told them that dealer A replaced it just two months earlier and
showed them the documentation. The service manager told me that while
dealer A may have charged me for it, the valve wasn't replaced any time
recently and needed to be. I declined their offer to change it.

I returned my car to Dealer A and told them what Dealer B told me about the
pcv valve. They inspected it, assured me the valve had been replaced and is
fine and that Dealer B "most likely was trying to upsell me service based on
my mileage without inspecting the valve."

Any suggestions on whether I should take this up with Mazda? Frankly, this
incident makes me not want to purchase another one.

"dww" > wrote in
:

> Any suggestions on whether I should take this up with Mazda?

Yup. Talk to Mazda (see the info below) explain what happened. One of
the two dealers is doing something they shouldn't....

Mazda:

Phone:
1-800-222-5500
Our business hours are Monday through Friday:
8:00AM - 4:45PM (Pacific)
9:00AM - 5:45PM (Central/Eastern)

Write:
Mazda North American Operations
P.O. Box 19734
Irvine, CA 92623-9734
Attn: Customer Assistance Center

Avoiding Mazda will not help, your problem is not with the car, but rather
the ethics of at least one of thier dealers. I have just bought a car with
a few months factory warrantee on it. Although I usually do repairs myself,
I am goint to take this in, so as to avoid any issues if I need to make a
claim.

I will however be putting a few dabs of paint in select places, (spark
plugs, fuel filter, oil filter) and taking photos. If they try to charge me
with anything they did not do, I will ask for a ALL money back or have them
in court.

You may have detected that I don't trust car dealers.



"dww" > wrote in message
...
>I have a 2003 protege, which I have had dealer serviced at the Mazda
>dealership I purchased it from (call them Dealer A). I have agreed to all
>service they have recommended, which on my last couple visits has run into
>a substantial sum of money as my mileage approached 40K. This year they
>have replaced front brake pads, adjusted rear ones, done a transmission
>flush and replaced spark plugs and pcv valve in additional to oil changes.
>I have no interest in cars, they only serve to get me where I'm going and
>am not particularly interested in doing even simple maintenance like oil
>and spark plug changes.
>
> For my most recent oil change, I decided to try a different Mazda
> dealership (call them Dealer B.) Since Dealer A had done quite a bit of
> work on my previous two visits, I wasn't expecting to need anything else
> besides the oil change. However, they informed me that the pcv valve
> needed to be replaced. I told them that dealer A replaced it just two
> months earlier and showed them the documentation. The service manager
> told me that while dealer A may have charged me for it, the valve wasn't
> replaced any time recently and needed to be. I declined their offer to
> change it.
>
> I returned my car to Dealer A and told them what Dealer B told me about
> the pcv valve. They inspected it, assured me the valve had been replaced
> and is fine and that Dealer B "most likely was trying to upsell me service
> based on my mileage without inspecting the valve."
>
> Any suggestions on whether I should take this up with Mazda? Frankly,
> this incident makes me not want to purchase another one.
>
>

We had a customer that did that at the dealer I work at. We painted new
marks in different colors on the parts we replaced. It was fun to watch him
after he ran out to the car to "catch" us.


"Mal Osborne" > wrote in message
...
> Avoiding Mazda will not help, your problem is not with the car, but rather
> the ethics of at least one of thier dealers. I have just bought a car
> with a few months factory warrantee on it. Although I usually do repairs
> myself, I am goint to take this in, so as to avoid any issues if I need to
> make a claim.
>
> I will however be putting a few dabs of paint in select places, (spark
> plugs, fuel filter, oil filter) and taking photos. If they try to charge
> me with anything they did not do, I will ask for a ALL money back or have
> them in court.
>
> You may have detected that I don't trust car dealers.
>
>
>
> "dww" > wrote in message
> ...
>>I have a 2003 protege, which I have had dealer serviced at the Mazda
>>dealership I purchased it from (call them Dealer A). I have agreed to all
>>service they have recommended, which on my last couple visits has run into
>>a substantial sum of money as my mileage approached 40K. This year they
>>have replaced front brake pads, adjusted rear ones, done a transmission
>>flush and replaced spark plugs and pcv valve in additional to oil changes.
>>I have no interest in cars, they only serve to get me where I'm going and
>>am not particularly interested in doing even simple maintenance like oil
>>and spark plug changes.
>>
>> For my most recent oil change, I decided to try a different Mazda
>> dealership (call them Dealer B.) Since Dealer A had done quite a bit of
>> work on my previous two visits, I wasn't expecting to need anything else
>> besides the oil change. However, they informed me that the pcv valve
>> needed to be replaced. I told them that dealer A replaced it just two
>> months earlier and showed them the documentation. The service manager
>> told me that while dealer A may have charged me for it, the valve wasn't
>> replaced any time recently and needed to be. I declined their offer to
>> change it.
>>
>> I returned my car to Dealer A and told them what Dealer B told me about
>> the pcv valve. They inspected it, assured me the valve had been replaced
>> and is fine and that Dealer B "most likely was trying to upsell me
>> service based on my mileage without inspecting the valve."
>>
>> Any suggestions on whether I should take this up with Mazda? Frankly,
>> this incident makes me not want to purchase another one.
>>
>>
>
>

thats awesome!!!!! im going to do that if i ever see a customer unit come in
with marks that would be hilarious.


"car 39" > wrote in message
m...
> We had a customer that did that at the dealer I work at. We painted new
> marks in different colors on the parts we replaced. It was fun to watch
> him after he ran out to the car to "catch" us.
>
>
> "Mal Osborne" > wrote in message
> ...
>> Avoiding Mazda will not help, your problem is not with the car, but
>> rather the ethics of at least one of thier dealers. I have just bought a
>> car with a few months factory warrantee on it. Although I usually do
>> repairs myself, I am goint to take this in, so as to avoid any issues if
>> I need to make a claim.
>>
>> I will however be putting a few dabs of paint in select places, (spark
>> plugs, fuel filter, oil filter) and taking photos. If they try to charge
>> me with anything they did not do, I will ask for a ALL money back or have
>> them in court.
>>
>> You may have detected that I don't trust car dealers.
>>
>>
>>
>> "dww" > wrote in message
>> ...
>>>I have a 2003 protege, which I have had dealer serviced at the Mazda
>>>dealership I purchased it from (call them Dealer A). I have agreed to
>>>all service they have recommended, which on my last couple visits has run
>>>into a substantial sum of money as my mileage approached 40K. This year
>>>they have replaced front brake pads, adjusted rear ones, done a
>>>transmission flush and replaced spark plugs and pcv valve in additional
>>>to oil changes. I have no interest in cars, they only serve to get me
>>>where I'm going and am not particularly interested in doing even simple
>>>maintenance like oil and spark plug changes.
>>>
>>> For my most recent oil change, I decided to try a different Mazda
>>> dealership (call them Dealer B.) Since Dealer A had done quite a bit of
>>> work on my previous two visits, I wasn't expecting to need anything else
>>> besides the oil change. However, they informed me that the pcv valve
>>> needed to be replaced. I told them that dealer A replaced it just two
>>> months earlier and showed them the documentation. The service manager
>>> told me that while dealer A may have charged me for it, the valve wasn't
>>> replaced any time recently and needed to be. I declined their offer to
>>> change it.
>>>
>>> I returned my car to Dealer A and told them what Dealer B told me about
>>> the pcv valve. They inspected it, assured me the valve had been
>>> replaced and is fine and that Dealer B "most likely was trying to upsell
>>> me service based on my mileage without inspecting the valve."
>>>
>>> Any suggestions on whether I should take this up with Mazda? Frankly,
>>> this incident makes me not want to purchase another one.
>>>
>>>
>>
>>
>
>

alex wrote:
> thats awesome!!!!! im going to do that if i ever see a customer unit come in
> with marks that would be hilarious.
>
>
> "car 39" > wrote in message
> m...
>
>>We had a customer that did that at the dealer I work at. We painted new
>>marks in different colors on the parts we replaced. It was fun to watch
>>him after he ran out to the car to "catch" us.
>>

And I suppose doing this will reinstate the state of trust towards your
employer that the poor client lacks initially, right?

Nikolas