Transmission service scam?

My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
out how much the checkup was going to cost now that they weren't doing
it for free. $550 -- holy s**t!

But then he tells me that the transmissionneeds to have a $350 service
done to it or the 60,000 mile power train warranty won't be honored.
I've looked through all the service and warranty booklets that came
with the car and I don't see any mention of this needing to be done.

Is this service really required or is he just trying to improve the
dealers bottom line?

On 09/18/2010 07:56 PM, Peter Kemp wrote:
> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
> out how much the checkup was going to cost now that they weren't doing
> it for free. $550 -- holy s**t!
>
> But then he tells me that the transmissionneeds to have a $350 service
> done to it or the 60,000 mile power train warranty won't be honored.
> I've looked through all the service and warranty booklets that came with
> the car and I don't see any mention of this needing to be done.
>
> Is this service really required or is he just trying to improve the
> dealers bottom line?
>

I have no idea, but IMHO any automatic transmission should get a fluid
and filter change around 50K miles or so if you plan on keeping the
vehicle for a long time.

nate

--
replace "roosters" with "cox" to reply.
http://members.cox.net/njnagel

If it has the DSG, it has to have a fluid and filter done every 40K.


"Peter Kemp" > wrote in message
news:2010091818561576001-peterkemp@verizonnet...
> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
> out how much the checkup was going to cost now that they weren't doing it
> for free. $550 -- holy s**t!
>
> But then he tells me that the transmissionneeds to have a $350 service
> done to it or the 60,000 mile power train warranty won't be honored. I've
> looked through all the service and warranty booklets that came with the
> car and I don't see any mention of this needing to be done.
>
> Is this service really required or is he just trying to improve the
> dealers bottom line?
>

What fluid does it have to have changed? The DSG acts like an automatic
gearbox but it is not one. It is a relatively standard gearbox except that
it has two automatically changing clutches and a somewhat different gear
train. But no fluid, other than the standard oil.

There is no mention of a 60,000 mile service in my paperwork, are you
dealing with a bona fide VW garage? Why not ask for an estimate from another
dealer??

br Krak





"LG" > wrote in message
...
> If it has the DSG, it has to have a fluid and filter done every 40K.
>
>
> "Peter Kemp" > wrote in message
> news:2010091818561576001-peterkemp@verizonnet...
>> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
>> out how much the checkup was going to cost now that they weren't doing it
>> for free. $550 -- holy s**t!
>>
>> But then he tells me that the transmissionneeds to have a $350 service
>> done to it or the 60,000 mile power train warranty won't be honored. I've
>> looked through all the service and warranty booklets that came with the
>> car and I don't see any mention of this needing to be done.
>>
>> Is this service really required or is he just trying to improve the
>> dealers bottom line?
>>
>
>

My DSG box had to have the "service" at 40K too. It was an oil and filter
change and cost £180. The oil and filter were £58 and £9 respectively.
Then there was the cam belt change with tensioners etc at 4 years.
Expensive this modern car owning lark!
Dave

"Krak" > wrote in message
...
> What fluid does it have to have changed? The DSG acts like an automatic
> gearbox but it is not one. It is a relatively standard gearbox except that
> it has two automatically changing clutches and a somewhat different gear
> train. But no fluid, other than the standard oil.
>
> There is no mention of a 60,000 mile service in my paperwork, are you
> dealing with a bona fide VW garage? Why not ask for an estimate from
> another dealer??
>
> br Krak
>
>
>
>
>
> "LG" > wrote in message
> ...
>> If it has the DSG, it has to have a fluid and filter done every 40K.
>>
>>
>> "Peter Kemp" > wrote in message
>> news:2010091818561576001-peterkemp@verizonnet...
>>> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
>>> out how much the checkup was going to cost now that they weren't doing
>>> it for free. $550 -- holy s**t!
>>>
>>> But then he tells me that the transmissionneeds to have a $350 service
>>> done to it or the 60,000 mile power train warranty won't be honored.
>>> I've looked through all the service and warranty booklets that came with
>>> the car and I don't see any mention of this needing to be done.
>>>
>>> Is this service really required or is he just trying to improve the
>>> dealers bottom line?
>>>
>>
>>
>
>
>

The DSG fluid has a whole bunch of additives in it to do its magic. The
bottles even have expiration dates printed on them. The cam belt should have
been done at about 120K.


"David.Smith" > wrote in message
...
> My DSG box had to have the "service" at 40K too. It was an oil and filter
> change and cost £180. The oil and filter were £58 and £9 respectively.
> Then there was the cam belt change with tensioners etc at 4 years.
> Expensive this modern car owning lark!
> Dave
>
> "Krak" > wrote in message
> ...
>> What fluid does it have to have changed? The DSG acts like an automatic
>> gearbox but it is not one. It is a relatively standard gearbox except
>> that it has two automatically changing clutches and a somewhat different
>> gear train. But no fluid, other than the standard oil.
>>
>> There is no mention of a 60,000 mile service in my paperwork, are you
>> dealing with a bona fide VW garage? Why not ask for an estimate from
>> another dealer??
>>
>> br Krak
>>
>>
>>
>>
>>
>> "LG" > wrote in message
>> ...
>>> If it has the DSG, it has to have a fluid and filter done every 40K.
>>>
>>>
>>> "Peter Kemp" > wrote in message
>>> news:2010091818561576001-peterkemp@verizonnet...
>>>> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
>>>> out how much the checkup was going to cost now that they weren't doing
>>>> it for free. $550 -- holy s**t!
>>>>
>>>> But then he tells me that the transmissionneeds to have a $350 service
>>>> done to it or the 60,000 mile power train warranty won't be honored.
>>>> I've looked through all the service and warranty booklets that came
>>>> with the car and I don't see any mention of this needing to be done.
>>>>
>>>> Is this service really required or is he just trying to improve the
>>>> dealers bottom line?
>>>>
>>>
>>>
>>
>>
>>
>

I was told 80K for the cam belts or 4 years, which ever came first.
When I had an Alfa, I think the hand book said 72K miles, but Alfa brought
that down to 36K. Mine were changed at 32K as they were showing signs of
deteriation. I would rather change early than have then break at high
speed. But 32K is a bit off.
I still prefer the old duplex or triplex cam CHAIN! They may have been a
bit noisier, but with a diesel, a slight increase in engine noise probably
would be drowned out anyway!
In the old days!!! if you could hear the cam chain, it was time to change
it.
I think some manufacturers are returning to chains!
Dave

"LG" > wrote in message
...
> The DSG fluid has a whole bunch of additives in it to do its magic. The
> bottles even have expiration dates printed on them. The cam belt should
> have been done at about 120K.
>
>
> "David.Smith" > wrote in message
> ...
>> My DSG box had to have the "service" at 40K too. It was an oil and filter
>> change and cost £180. The oil and filter were £58 and £9 respectively.
>> Then there was the cam belt change with tensioners etc at 4 years.
>> Expensive this modern car owning lark!
>> Dave
>>
>> "Krak" > wrote in message
>> ...
>>> What fluid does it have to have changed? The DSG acts like an automatic
>>> gearbox but it is not one. It is a relatively standard gearbox except
>>> that it has two automatically changing clutches and a somewhat different
>>> gear train. But no fluid, other than the standard oil.
>>>
>>> There is no mention of a 60,000 mile service in my paperwork, are you
>>> dealing with a bona fide VW garage? Why not ask for an estimate from
>>> another dealer??
>>>
>>> br Krak
>>>
>>>
>>>
>>>
>>>
>>> "LG" > wrote in message
>>> ...
>>>> If it has the DSG, it has to have a fluid and filter done every 40K.
>>>>
>>>>
>>>> "Peter Kemp" > wrote in message
>>>> news:2010091818561576001-peterkemp@verizonnet...
>>>>> My 2009 Tiguan has reached 40,000 miles and I called the dealer to
>>>>> find out how much the checkup was going to cost now that they weren't
>>>>> doing it for free. $550 -- holy s**t!
>>>>>
>>>>> But then he tells me that the transmissionneeds to have a $350 service
>>>>> done to it or the 60,000 mile power train warranty won't be honored.
>>>>> I've looked through all the service and warranty booklets that came
>>>>> with the car and I don't see any mention of this needing to be done.
>>>>>
>>>>> Is this service really required or is he just trying to improve the
>>>>> dealers bottom line?
>>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>
>

On 2010-09-25 12:46 AM, David.Smith wrote:
> I was told 80K for the cam belts or 4 years, which ever came first.
> When I had an Alfa, I think the hand book said 72K miles, but Alfa
> brought that down to 36K. Mine were changed at 32K as they were showing
> signs of deteriation. I would rather change early than have then break
> at high speed. But 32K is a bit off.
> I still prefer the old duplex or triplex cam CHAIN! They may have been a
> bit noisier, but with a diesel, a slight increase in engine noise
> probably would be drowned out anyway!
> In the old days!!! if you could hear the cam chain, it was time to
> change it.
> I think some manufacturers are returning to chains!
> Dave
>
I had a 1969 Alfa Berlina 1750 that disabled itself by having the cam
chain hop a couple of teeth years ago.

My Canadian spec Tiguan (back on topic) does NOT have DSG but Tiptronic
transmission.
It is the Comfortline all-wheel drive approximately equivalent to the
SEL in the US.

Stuart H.

So how did it work out? Did you find somewhere cheaper?



On 19.09.2010 01:56, Peter Kemp wrote:
> My 2009 Tiguan has reached 40,000 miles and I called the dealer to find
> out how much the checkup was going to cost now that they weren't doing
> it for free. $550 -- holy s**t!
>
> But then he tells me that the transmissionneeds to have a $350 service
> done to it or the 60,000 mile power train warranty won't be honored.
> I've looked through all the service and warranty booklets that came with
> the car and I don't see any mention of this needing to be done.
>
> Is this service really required or is he just trying to improve the
> dealers bottom line?
>