If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#21
|
|||
|
|||
warranty/VW Customer Care
Craig Faison wrote: > Again though, it all comes down to whether or not VWOA is willing to > commit to anything without the risk of spending $550 for them to take it > apart. I'll be placing the call shortly, but who knows how long it will > take to get anywhere. Even if VWoA would be willing to do something, there is still the stealership, which could stand in your way. Try putting yourself in the VWoA shoes: you have two statements, one from (very often clueless, but convinced) customer and one from the dealership, which employs a bunch of "trained professionals", whatever it means Which one would you believe more? Of course, VWoA could say "do whatever it takes to keep the customer happy, we pay". But it is way different from saying "ok to change the faulty cylinder under the warranty" and requires _much_ more commitment from the VWoA side. Of course, morons at the stealership is the problem of VWoA, not yours. But I would still try to speak to other dealerships in your area. In case of success you could provide a feedback to VWoA and know the proper place for the next time you need one. |
Ads |
#22
|
|||
|
|||
warranty/VW Customer Care
|
#23
|
|||
|
|||
warranty/VW Customer Care
Peter Parker wrote:
> > I think you should fail to mention that your wife drive this car. > > >>But you're right, and I'm sure VW won't do a thing about it. > > > They have had lots of experience with people that just don't know how to > drive a manual transmission. :-) > > > Hmmm, I haven't seen such a good cause for calling someone a Sexist Pig in many years .... John |
#24
|
|||
|
|||
Update: warranty/VW Customer Care
Hi all,
Well, I decided not to take the $550 gamble and brought the car home. At least I do know the dealer did try to bleed the system... The rubber cap missing from the bleed nipple and the missing bolt that secures the airbox were good clues. Anyway, I brought the car home and took a look. First, I bled the system with a vacuum pump to make sure it wasn't an errant air bubble trapped in there. No change. Then I pulled the slave cylinder to make sure it was actually working - and it was working just fine. So, out came the transmission. The (surprisingly small) springs in the clutch disk that absorb the rotational shock are falling apart. I'd guess that one/some failed and started allowing some rotational freeplay which caused others to fail. The metal portion of the clutch disk that should be contacting the springs got hammered into submission and started to wear away too, allowing maybe 3/16 of an inch of rotational freeplay. Eventually, it started getting 'side to side' freeplay as well, which seems to have led to the clutch disk being off center with the center portion of the assembly. Or something like that. Anyway, it's broken. There is essentially no wear on the friction surface, pressure plate or flywheel, but I'm sure VW wouldn't have agreed to pay since it could be argued that abuse could've caused the failure. I know it didn't, but my wife and I are the only ones who really know how we drive the car (it gets babied), so there's not much I can do about it. Oh well. I'll see if anyone local has a clutch kit in stock today and get it back together ASAP. Anybody want to buy a nice 1.8t wagon w/a new clutch? Thanks for all of the insight and ideas. Craig |
#25
|
|||
|
|||
Update: warranty/VW Customer Care
Thanks for the update. I suspect you saved yourself the $550.
"Craig Faison" > wrote in message ... > Hi all, > > Well, I decided not to take the $550 gamble and brought the car home. At > least I do know the dealer did try to bleed the system... The rubber cap > missing from the bleed nipple and the missing bolt that secures the airbox > were good clues. > > Anyway, I brought the car home and took a look. First, I bled the system > with a vacuum pump to make sure it wasn't an errant air bubble trapped in > there. No change. Then I pulled the slave cylinder to make sure it was > actually working - and it was working just fine. So, out came the > transmission. > > The (surprisingly small) springs in the clutch disk that absorb the > rotational shock are falling apart. I'd guess that one/some failed and > started allowing some rotational freeplay which caused others to fail. The > metal portion of the clutch disk that should be contacting the springs got > hammered into submission and started to wear away too, allowing maybe 3/16 > of an inch of rotational freeplay. Eventually, it started getting 'side to > side' freeplay as well, which seems to have led to the clutch disk being > off center with the center portion of the assembly. Or something like > that. > > Anyway, it's broken. There is essentially no wear on the friction surface, > pressure plate or flywheel, but I'm sure VW wouldn't have agreed to pay > since it could be argued that abuse could've caused the failure. I know it > didn't, but my wife and I are the only ones who really know how we drive > the car (it gets babied), so there's not much I can do about it. > > Oh well. I'll see if anyone local has a clutch kit in stock today and get > it back together ASAP. > > Anybody want to buy a nice 1.8t wagon w/a new clutch? > > Thanks for all of the insight and ideas. > > Craig > > |
#26
|
|||
|
|||
Update: warranty/VW Customer Care
Craig Faison wrote: > The (surprisingly small) springs in the clutch disk that absorb the > rotational shock are falling apart. I'd guess that one/some failed and > started allowing some rotational freeplay which caused others to fail. The > metal portion of the clutch disk that should be contacting the springs got > hammered into submission and started to wear away too, allowing maybe 3/16 > of an inch of rotational freeplay. Eventually, it started getting 'side to That wonders me, you would normaly clearly notice such a freeplay, especially when stepping on/off the accelerator. Thats strange, as it does not match the symptoms. Oh well, sometimes the strangiest things happens... > Anybody want to buy a nice 1.8t wagon w/a new clutch? Good luck then I am slowly searching for the similar car, but you are on the wrong side of the pond |
#27
|
|||
|
|||
Update: warranty/VW Customer Care
|
#28
|
|||
|
|||
warranty/VW Customer Care
"Peter Parker" > wrote in message ... > In article >, > Craig Faison > wrote: > >On Sat, 12 Nov 2005, Joseph Meehan wrote: > > > >> I would take a close look at that bumper to bumper warranty. Exactly > >> what does it say? Generally things like clutches and brakes are considered > >> wear and they are not included. > > > >I would, but it's in the car, which is at the dealer 50 miles away. > > > >I understand that a worn clutch would not be covered. This is not a worn > >clutch. This is a broken part in a car with less than 50k that's been > >driven by my wife to haul a kid around. It hasn't seen any hard use at > >all. > > Say no more. I was going to ask if you had any stupid people drive this > car, but now I won't. Women are really rough on clutches, say no more. > > > >I also failed to mention that I took it to the dealer with ~15k on it > >because of a throwout bearing noise. The dealer, of course, couldn't hear > >anything out of the ordinary. I had forgotten about that 'til now, I'll > >have to point it out to the service advisor and/or VW Customer Care. > > I think you should fail to mention that your wife drive this car. > > >But you're right, and I'm sure VW won't do a thing about it. > > They have had lots of experience with people that just don't know how to > drive a manual transmission. :-) > Dumb reply. I have seen plenty of bad manual drivers of both sexes. MY wife put 135K miles on a 95 golf with original clutch and has 75K on clutch #1 in 02 jetta wagon. That said, I have seen a lot of really early clutch failures on VW's that are associated with something breaking, not something wearing out. To original poster...complain loud and often to VWoA as well as dealer. I have become a very squeaky wheel in recent years (an unfortunate necessity with more recent VW's) and have gotten some help. (New A/C in out of warranty eurovan-woohoo!!) Good luck. Tony Bad -------------- 02 Jetta Wagon 01 Eurovan MV 91 Jetta 1.6 Diesel 86 Jetta 79 Rabbit 1.5 Diesel (semi-retired for now) Schwinn Continental 10 Speed Radio Flyer Pedal Car (my daughter made me add this) |
#29
|
|||
|
|||
Update #2 - warranty/VW Customer Care
From the "you've got to be kidding me" department...
Clutch came in on Friday and it wasn't the right part. Found one 65 miles away on Saturday morning, so I went to get it. Install went smooth and quick with no problems. 2.5 hours for reassembly and cleanup. It drives fine. Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took the car for a test drive and parked it. This morning (Sunday) I took it to the store. I put the passenger side window down and whammo. The power window regulator (or whatever it is that breaks) took a crap and the window fell down into the door. My 2 y/o daughter didn't so much like the 10 mile ride home in 40 degree weather with the window wide open. ;-) Sigh. Craig |
#30
|
|||
|
|||
Update #2 - warranty/VW Customer Care
"Craig Faison" > wrote in message ... > From the "you've got to be kidding me" department... > > Clutch came in on Friday and it wasn't the right part. Found one 65 miles > away on Saturday morning, so I went to get it. Install went smooth and > quick with no problems. 2.5 hours for reassembly and cleanup. It drives > fine. > > Now, here's the "funny" part. I fixed the clutch Saturday afternoon. Took > the car for a test drive and parked it. This morning (Sunday) I took it to > the store. I put the passenger side window down and whammo. The power > window regulator (or whatever it is that breaks) took a crap and the > window fell down into the door. My 2 y/o daughter didn't so much like the > 10 mile ride home in 40 degree weather with the window wide open. ;-) > > Sigh. > > Craig Wow, bad luck does come in bunches. I'd probably trust dealer diagnosis on this one... |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Honda Care for Pre Owned Odessey | JJ | Honda | 5 | October 4th 05 01:21 AM |
Car Care and Auto Body Repair Videos. $50.00 for all 7 video's | M.Roy | VW water cooled | 0 | October 4th 04 01:33 PM |
Car Care and Auto Body Repair Videos. $50.00 for all 7 video's | M.Roy | Saturn | 0 | October 4th 04 01:32 PM |
Car Care and Auto Body Repair Videos. $50.00 for all 7 video's | M.Roy | Mazda | 0 | October 4th 04 05:48 AM |
Car Care and Auto Body Repair Videos. $50.00 for all 7 video's | M.Roy | Mazda | 0 | October 3rd 04 05:59 AM |