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#1
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New *FREE* Corvette Discussion Forum
Please stop in to our new Corvette Discussion forum.
Registration and participation is 100% free. http://jlaenterprises.ath.cx/phpbb2/index.php See you there |
#2
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What's wrong with here?
"JLA ENTERPRISES TECHNOLOGIES INTEGRATION" > wrote in message m... > Please stop in to our new Corvette Discussion forum. > > Registration and participation is 100% free. > > http://jlaenterprises.ath.cx/phpbb2/index.php > > See you there > |
#3
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My guess would be that he has been kicked off some of the other forums and
had to start his own to get anyone that don't know him to chat with. Just a guess after he whined for months to get his second Corvette buy back in a very short time. The cigarette lighter rattles when it is laying in the ashtray? -- Dad 05 C6 Silver/Red 6spd Z51 72 Shark Black/Black/4spd "C5Guy" > wrote in message ... > What's wrong with here? > Snip the spammmm |
#4
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Hmm.. I read through the service history the poster has at a link on the forum
mentioned above and it seems that it is a bit "MORE" than just a rattle that this person had with their Z06. Doesn't seem so much that the car was messed up (granted there were alot of problems with the car) but several dealers that provided substandard service on the vehicle. It seems that they didn't know what they were doing when they fixed the vehicle. This is the service history they posted (seems pretty complete with Chevy invoice numbers, etc) 2001 Millennium Yellow Corvette Z06 Service History AS OF JANUARY 9, 2002 2001 MIL YELLOW CORVETTE Z06 HARDTOP (DELIVERED BY SIR WALTER CHEVROLET, RALEIGH, NC. 11/10/2000) HISTORY 12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY 1. Complained of improperly set trim height and alignment/steering wheel position on vehicle. (1st complaint) The alignment technician at Performance stated that he had never performed this procedure. The trim heights specifications were not available for the Z06 and they were obtained from GM suspension engineer Michael Neal and supplied to Performance Chevrolet. The trim height adjustment was not performed correctly. The technician had the front adjustment bolt all the way down on the front passenger side and the front adjustment bolt all the way up on the front drivers side. He was instructed that the bolts should be even. It took him ALL DAY to accomplish this procedure that should have only taken 2 hours MAX. He was instructed that the car needed to be realigned after the procedure. The technician claims he did a NON COMPUTER alignment (WHICH I DID NOT REQUEST AS STATED ON THE INVOICE) He did not align the car correctly and the steering wheel was over 3 degrees off center to the left. 2. Left Rear Side Marker Bulb Burned Out (1st complaint) The technician replaced the bulb. 3. Passenger Side A-Pillar molding loose. (1st complaint) They ordered this molding and it turns out they ordered the incorrect part. I had to return another day to have the correct piece installed. 4. Driver’s Side Front Speaker Buzzes (1st complaint). The technician added some foam to correct the problem. 5. The car is burning excessive oil. Oil Level is Low (1st complaint) After driving the car ONLY 1080 miles, the car was low 1 QUART of oil. I was told that this is perfectly normal and NOTHING TO WORRY ABOUT. 1 quart of oil was added. 12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS 1. Trim Height improperly set and alignment/steering will position are not correct. (2nd complaint) The technician had previously improperly set the trim height. He was given technical instructions from MICHAEL NEAL, GM SUSPENSION ENGINEER on how to properly set the trim height for the Z06. The technician had not performed a proper computer alignment or provided a computer print out when he previously aligned the vehicle. The alignment specs were obtained from MICHAEL NEAL, GM SUSPENSION ENGINEER. After this was performed, the steering wheel and alignment were still not correct. 12/21/00 – Invoice 328544 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 1791 1. Standard Oil Change The technician was asked to check the oil level before changing the oil. He stated that the vehicle was over 1 quart low on oil.!!!!!!!!!!!! NOTE: From December 22, 2000 until December 28, 2000, I drove the vehicle to Little Rock Arkansas. This was from mileage 1800 to 3700. During this trip, I had to add 1.5 quarts of oil to the vehicle. 12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS 1. Shifter Rattles on Gradual Motion.(1st complaint) The technician at PERFORMANCE had placed the WHEEL LOCK key in the ashtray and that is what was making the noise. 2. Car extremely difficult to shift into reverse and other gears are very hard to shift into at times. (1st complaint) I was told that this is NORMAL. 01/05/01 – Invoice 845555 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 3777 1. The car is burning excessive oil. Oil Level is Low (2ND complaint) The car was low 1 QUART of oil. 1 quart of oil was added 01/24/01 – Invoice CVCS59375 SIR WALTER CHEVROLET. MILEAGE: 4227 Dropped off at start of business on 01/24/01. Waited a few hours for work to be completed and car was ready 01/24/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS 1. Standard Oil Change The technician was asked to check the oil level before changing the oil. He stated that the vehicle was almost 1 quart low on oil.!!!!!!!!!!!! 2. Front Z06 Screen is defective on Passenger Side (1st complaint) Was told that this item would be ordered 3. Right Front Lug Cover Missing This was lost due to the technician at Performance Chevrolet’s failure to retighten the nut upon reinstallation after removing the wheel to adjust the trim height. 4. Rear Cover loose The cut the carpet back and fixed it. 01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS Vehicle is difficult to shift and grinds when shifting into 3rd gear (2nd complaint) While out driving, I shifted into 3rd gear and something popped. After that, every time I tried to shift into 3rd gear, it would grind very badly. Also, the other gears were still difficult to shift into including reverse. Ricky Edwards and the senior Transmission tech told me that the 3rd gear blocking ring was broken. They said that the 3-4 synchronizer, 3rd gear and blocking ring were replaced in the transmission after the entire rear end of the car was disassembled. AFTER I RECEIVED THE CAR BACK, THE GEARS STILL FELT DIFFICULT TO SHIFT BUT THE 3RD GEAR GRINDING WAS GONE. Emergency Brake Cable Rattles (1st complaint) (THIS WAS DONE WHEN PICKING UP THE CAR AND BROUGHT TO RICKY EDWARD’S ATTENTION. While sitting, the emergency brake cable rattles in the back of the car. The senior transmission tech adjusted the cable. The problem later reappeared after driving down the street. Front Console Cover distorted (1st complaint) They replaced the cover Front Z06 screen is defective on the passenger side (cont. of 1st complaint) They told me that the front end would have to be removed from the car to replace this screen. I opted to not let them do this at this time because of the problems that could arise with the re-assembly and the amount of time the car would be out of service conflicted with my time schedule. 03/06/01 – Invoice CVCS61004 SIR WALTER CHEVROLET. MILEAGE: 5000. Dropped off at start of business on 03/06/01. Waited a few hours for work to be completed and car was ready 03/06/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS 1. The car is burning excessive oil. Oil Level is Low (3rd complaint) The car was low 1 QUART of oil. 1 quart of oil was added. 03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS Transmission is extremely difficult to shift and notchy. Also pops out of second gear intermittently. Car is also difficult to shift into reverse. (3rd complaint) RICKY EDWARDS stated that he drove the car and could not duplicate the problem. DONALD CREECH, one of the SIR WALTER TECHNICIANS stated that the car did this three times while he was driving it. I was told that I would need to bring the car back and there was nothing they could do to fix this problem at that time. Rear deck lid rattles (1st complaint) The rear deck lid rattles. I was told that the deck lid was loose and was adjusted After this repair, the deck lid still rattled. 3. The car is burning excessive oil. Oil Level is Low (4th complaint) The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is not fix at this time. 4 Alignment and steering wheel position not correct (3rd complaint) The car was not correctly aligned at PERFORMANCE CHEVROLET. The steering wheel was 3 degrees of center to the left. The car was aligned and steering wheel was centered. 04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS Thumping/Clunking noise coming from rear of car. (1st complaint) Test drove the vehicle with RICKY EDWARDS. There was a thumping noise coming from the rear of the car. It appears that the rear stabilizer bar was not torqued down properly during the previous transmission repair done by SIR WALTER. Emergency Brake Cable rattles (2nd complaint). The emergency brake cable still rattles. I was told by RICKY EDWARDS that this problem was fixed. After driving the car, the cable still rattled. 3. The car is burning excessive oil. Oil Level is Low (5th complaint) The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is no fix at this time. 08/2001 – JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 9,300 (Letter) 1. Jiffy Lube added 2 quarts oil due to low oil level 09/24/01 – Invoice 2719 715376 BAY1 JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 11,554 Standard Oil Change The technician was asked to check the oil level before changing the oil. Invoice states 1.5 quarts low on oil.!!!!!!!!!!!! 12/11/01 – Invoice 267481 PERFORMANCE CHEVROLET, CHAPEL HILL, NC MILEAGE: 14669 Dropped off late morning/early afternoon on 12/11/01. Car was ready afternoon of 12/21/01. Car was out of service 9 BUSINESS DAYS (12/11, 12/12, 12/13, 12/14, 12/15, 12/17, 12/18, 12/19, 12/20, 12/21) OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS 1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (6th complaint/ 5th dealer presented complaint) I was told that they replaced the #2 compression ring and the oil expander ring on all the pistons of my engine per GM Service bulletin 01-06-01-023. I do not know if this repair was successful. I will be keeping a DETAILED log of the oil consumption of my vehicle if any from the today’s date. 2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (4th complaint) I was told that they vehicle was road tested and they indeed verified that my vehicle was difficult to shift and popped out of gear. They removed the transmission from the vehicle and found: The 2nd gear synchronizer was damaged. The snap ring on the 2nd gear assembly had failed. The reverse gear synchronize was damaged. There was a leak at the final drive unit. There was a leak at the output shaft. They replaced the 2nd and reverse gears and synchronizers along with the shift fork and seals. I was told that these problems were probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001. 3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission. (1st complaint) I was told that they discovered that there were leaks at the final drive unit and output shafts. The seals were replaced. I was told that this probably was caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001. 4. Suspension making clunking noises. (2nd complaint) I was told that this was address while the transmission and differential assemblies were removed from the vehicle. I was told that they cleaned and inspected the mounting surfaces and fasteners for the REAR suspension members. When I picked up the vehicle I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. I was told that the original problem was probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to reassemble the suspension components when the performed the transmission repair in January 2001. 5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (1st complaint) I was told that my vehicle has a fracture within the body panel on the left rear quarter panel. I was told that this would be repaired under warranty as it was obvious that this fracture was not caused by anything hitting the vehicle from the inside or outside and was apparently caused by the body panel being DEFECTIVE. THIS PROBLEM WAS NOT CORRECTED!!! I was told several times during the repair of my vehicle and upon picking it up that Performance COULD NOT complete this repair on my vehicle. When I picked up my vehicle, I informed my service advisor, Scott Lewis, that GM still had 4 CALENDAR DAYS to complete this repair. I asked him where I was to take the vehicle and who and when would they be completing the repair. He stated to me that HE DIDN’T know. I informed Mr. Lewis that I was prepared to take the vehicle wherever GM directed me to take it for this repair to be completed. I told him that I wanted to do this and wanted to be sure the GM had the opportunity to complete this repair before the expiration of the 15 calendar day final repair attempt period. He again stated that HE DIDN’T know. 6. Rear facia is warped on Passenger side. (1st complaint) I was told that they compared my rear facia to other Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable rear facia variances. I was told that sagging in my rear facia was normal. While I was waiting to pick my vehicle up, I looked at all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! THIS PROBLEM WAS NOT CORRECTED!!! I have photographs of other Corvettes with the same rear facia as well as my 2000 Corvette and that these vehicles DO NOT exhibit any warping or sagging instead they are symmetrical on both sides. I also compared my rear facia to all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides Due to this, I do not feel that the sagging/warping is NORMAL. 7. Emergency Brake Cable Rattles. (3rd complaint) I was told that my rear brake cables apparently were MISROUTED during the transmission repair that was performed by SIR WALTER CHEVROLET (RALEIGH, NC.) The cables were rubbing against the rear wheels. I was told that they rerouted the brake cables. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. 8. Deck lid rattles. (2nd complaint) I was told that the compartment separator attachments were loose and rattling. They tightened the attachment points. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. 9. Alternator makes squealing noise sometimes. (1st complaint) This problem was intermittent as had not occurred for some time. They attempted to duplicate this problem and were not able to. There has been no reoccurrence of this problem. 10. Finish on rims is damaged by FACTORY wheel weights. (1st complaint) I was told the rim was scratched by the (incorrect) installation of the wheel weight by the FACTORY. The weight came off during a repair by Sir Walter Chevrolet and a new one was installed by Sir Walter Chevrolet during a previous service visit. THIS PROBLEM WAS NOT CORRECTED!!! I had shown this to Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet, and that he told me that they would replace the affected rims under warranty 11. Mufflers rattling. (1st complaint) I was told that they were unable to duplicate this problem. I informed them that this problem was intermittent. They stated that this problem was probably caused by SIR WALTER CHEVROLET’S failure to reassemble components during the transmission repair in January 2001. I was told that this problem was corrected during the reassembly of components during the transmission repair performed on this visit. At this time, it appears that this problem has been corrected. 12. Passenger seat leather excessively worn without use. (1st complaint) This was replaced. I was told that this was done as a “GOODWILL GESTURE.” 13. Memory feature sometimes will not work. (1st complaint) I was told that they were unable to duplicate the problem. I was told that they inspected the memory system and power seat operation and no fault was found. THIS PROBLEM WAS NOT CORRECTED!!! The problem has occurred 5 times since I have picked up the car. When I insert the key, the seat either does not move forward or instead moves backward forcing itself into the rear gas tank wall 14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (1st complaint) I was told that they tested for this problem by driving the car approximately 14 miles and checking the instant average fuel consumption on the DIC. I was told based off of this (INCORRECT) test, it was determined that there was NO excessive fuel consumption. Given the instant average on the DIC can vary from 1MPG to 70+ MPG within seconds. THIS IS NOT THE GM PRESCRIBED MANNER TO TEST FOR EXCESSIVE FUEL CONSUMPTION. THIS PROBLEM WAS NOT CORRECTED!!! 15. Front console cover distorted and misaligned. (2nd complaint) I was told that the console cover was warped. They replaced the item. This problem has been corrected. 16. Brake rotors starting to warp. (1st complaint) I was told that the rotors had excessive thickness variation that caused pulsation when braking. The thickness variation has .005 on the left rotor and ..006 on the right rotor. Both front rotors were RESURFACED. It appears that at this time, the problem has been corrected. It has been reported that a reoccurrence of this problem CAN happen after a REFUFACING repair. I will be watching to see if this problem reoccurs. 17. Car has vibration at upper highway speeds. (1st complaint) I was told that they found no vibration at 65-70mph. I was also told that the alignment correction that was performed most likely would correct any problem that I may have been experiencing. 18. Tires excessive uneven wear due to incorrect alignment. (1st complaint) I was told that the tire wear was normal. 19. Alignment and steering wheel position not correct. (4th complaint) The alignment and steering wheel position was corrected. 20. Passenger Side Z06 Screen Defective (2nd complaint) I was told that they compared my Z06 Screen to other Z06 Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable Z06 Screen variances. I was told that defect in my Z06 Screen was normal. While I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on their lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! THIS PROBLEM WAS NOT CORRECTED!!! I have photographs of other Z06 Corvettes with the same screen and that these vehicles DO NOT exhibit this defective condition. This defective condition was brought to my attention by Donald Creech at Sir Walter Chevrolet and I in turn brought it to the attention of Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet. Mr. Edwards informed me that if I desired, he would have the screen repaired/replaced under warranty and that it was a warranty issue. Also, while I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on the Performance Chevrolet lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! Due to this, I do not feel that the defective condition of my screen is NORMAL. 21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.) (1st complaint) I was told that this was caused by the malfunctioning and leaking transmission. 22. Passenger Seatbelt Jams. (1st complaint) The seatbelt assembly was replaced. It appears at this time, the problem has been corrected. 01/08/02 – Invoice CVCS72048 SIR WALTER CHEVROLET. MILEAGE: 14957. Dropped off in afternoon on 01/08/02. Waited for over an hour and car was ready on 01/08/02. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS 1. Started oil consumption test to determine if ring replacement job performed by Performance Chevrolet, Chapel Hill, NC was successful. The oil level was measured and I was given a log to keep. I was instructed to measure the oil level every time I put gas in the vehicle and to log the results. 2. Clicking tapping noise coming from right rear of car while moving. The noise will increase and decreased in frequency based upon vehicle speed. I was informed that there was a large screw/bolt embedded in my right rear tire. I was told that I should replace my tire. Current Known Problems – 1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (Unknown if this problem has been corrected. There is currently an GM administered oil consumption test in progress to determine if this problem was corrected by the ring replacement repair completed by Performance Chevrolet, Chapel Hill, NC) (7th complaint/6th dealer presented complaint) 2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (Unknown is this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) ( 5th complaint) 3. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (2nd complaint) 4. Suspension making clunking noises. (Unknown if this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) (3rd complaint) 5. Rear facia is warped on Passenger side. (2nd complaint) 6. Finish on rims is damaged by FACTORY wheel weights. (2nd complaint) 7. Memory feature sometimes will not work. (2nd complaint) 8. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (2nd complaint) 9. Passenger Side Z06 Screen Defective. (3rd complaint) **Note: Complaint numbers in “Current Known Problems” reflect the # of times a problem will have been presented to a GM authorized dealer if the car is taken in for a “FUTURE” service visit. Also, the number of complaint in the above sections, does not reflect verbal complaints/conversations with Service Manager’s/Staff at GM authorized dealers. |
#5
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Hmm.. I read through the service history the poster has at a link on the forum
mentioned above and it seems that it is a bit "MORE" than just a rattle that this person had with their Z06. Doesn't seem so much that the car was messed up (granted there were alot of problems with the car) but several dealers that provided substandard service on the vehicle. It seems that they didn't know what they were doing when they fixed the vehicle. This is the service history they posted (seems pretty complete with Chevy invoice numbers, etc) 2001 Millennium Yellow Corvette Z06 Service History AS OF JANUARY 9, 2002 2001 MIL YELLOW CORVETTE Z06 HARDTOP (DELIVERED BY SIR WALTER CHEVROLET, RALEIGH, NC. 11/10/2000) HISTORY 12/06/00 – Invoice 225155 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY for this to be completed) MILEAGE: 1080. Dropped off at start of business on 12/6/00. Waited entire day and car was ready at close of business 12/6/00. Car was out of service 1 BUSINESS DAY (12/6/01) OUT OF SERVICE TO DATE TOTAL: 1 BUSINESS DAY 1. Complained of improperly set trim height and alignment/steering wheel position on vehicle. (1st complaint) The alignment technician at Performance stated that he had never performed this procedure. The trim heights specifications were not available for the Z06 and they were obtained from GM suspension engineer Michael Neal and supplied to Performance Chevrolet. The trim height adjustment was not performed correctly. The technician had the front adjustment bolt all the way down on the front passenger side and the front adjustment bolt all the way up on the front drivers side. He was instructed that the bolts should be even. It took him ALL DAY to accomplish this procedure that should have only taken 2 hours MAX. He was instructed that the car needed to be realigned after the procedure. The technician claims he did a NON COMPUTER alignment (WHICH I DID NOT REQUEST AS STATED ON THE INVOICE) He did not align the car correctly and the steering wheel was over 3 degrees off center to the left. 2. Left Rear Side Marker Bulb Burned Out (1st complaint) The technician replaced the bulb. 3. Passenger Side A-Pillar molding loose. (1st complaint) They ordered this molding and it turns out they ordered the incorrect part. I had to return another day to have the correct piece installed. 4. Driver’s Side Front Speaker Buzzes (1st complaint). The technician added some foam to correct the problem. 5. The car is burning excessive oil. Oil Level is Low (1st complaint) After driving the car ONLY 1080 miles, the car was low 1 QUART of oil. I was told that this is perfectly normal and NOTHING TO WORRY ABOUT. 1 quart of oil was added. 12/21/00 - Invoice 226716 PERFORMANCE CHEVROLET, CHAPEL HILL, NC (Waited the ENTIRE DAY FOR THIS TO BE COMPLETED.) MILEAGE: 1762. Dropped off at start of business on 12/21/00. Waited entire day and car was ready at close of business 12/21/00. Car was out of service 1 BUSINESS DAY (12/21/01) OUT OF SERVICE TO DATE TOTAL: 2 BUSINESS DAYS 1. Trim Height improperly set and alignment/steering will position are not correct. (2nd complaint) The technician had previously improperly set the trim height. He was given technical instructions from MICHAEL NEAL, GM SUSPENSION ENGINEER on how to properly set the trim height for the Z06. The technician had not performed a proper computer alignment or provided a computer print out when he previously aligned the vehicle. The alignment specs were obtained from MICHAEL NEAL, GM SUSPENSION ENGINEER. After this was performed, the steering wheel and alignment were still not correct. 12/21/00 – Invoice 328544 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 1791 1. Standard Oil Change The technician was asked to check the oil level before changing the oil. He stated that the vehicle was over 1 quart low on oil.!!!!!!!!!!!! NOTE: From December 22, 2000 until December 28, 2000, I drove the vehicle to Little Rock Arkansas. This was from mileage 1800 to 3700. During this trip, I had to add 1.5 quarts of oil to the vehicle. 12/28/00 – Invoice 227387 (Dropped the car off on 12/28/00 and the car was not ready until 01/03/01.) MILEAGE: 3743. Dropped off afternoon of 12/28/00. Called 1/2/01 and Performance staff stated car would be ready on 01/03/01. Car was ready on AM of 01/03/01. Car was out of service 3 BUSINESS DAYS (12/29, 12/30, 1/2/01) OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS 1. Shifter Rattles on Gradual Motion.(1st complaint) The technician at PERFORMANCE had placed the WHEEL LOCK key in the ashtray and that is what was making the noise. 2. Car extremely difficult to shift into reverse and other gears are very hard to shift into at times. (1st complaint) I was told that this is NORMAL. 01/05/01 – Invoice 845555 JIFFY LUBE, 9207 Creedmoore Road, Raleigh, NC. MILEAGE: 3777 1. The car is burning excessive oil. Oil Level is Low (2ND complaint) The car was low 1 QUART of oil. 1 quart of oil was added 01/24/01 – Invoice CVCS59375 SIR WALTER CHEVROLET. MILEAGE: 4227 Dropped off at start of business on 01/24/01. Waited a few hours for work to be completed and car was ready 01/24/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 5 BUSINESS DAYS 1. Standard Oil Change The technician was asked to check the oil level before changing the oil. He stated that the vehicle was almost 1 quart low on oil.!!!!!!!!!!!! 2. Front Z06 Screen is defective on Passenger Side (1st complaint) Was told that this item would be ordered 3. Right Front Lug Cover Missing This was lost due to the technician at Performance Chevrolet’s failure to retighten the nut upon reinstallation after removing the wheel to adjust the trim height. 4. Rear Cover loose The cut the carpet back and fixed it. 01/29/01 – Invoice CVCS59535 SIR WALTER CHEVROLET. MILEAGE: 4353. Dropped off at start of business on 01/29/01. Car was ready at close of business 02/07/01. Car was out of service 9 BUSINESS DAYS (1/29, 1/30, 1/31, 2/1, 2/2, 2/3, 2/5, 2/6, 2/7) OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS Vehicle is difficult to shift and grinds when shifting into 3rd gear (2nd complaint) While out driving, I shifted into 3rd gear and something popped. After that, every time I tried to shift into 3rd gear, it would grind very badly. Also, the other gears were still difficult to shift into including reverse. Ricky Edwards and the senior Transmission tech told me that the 3rd gear blocking ring was broken. They said that the 3-4 synchronizer, 3rd gear and blocking ring were replaced in the transmission after the entire rear end of the car was disassembled. AFTER I RECEIVED THE CAR BACK, THE GEARS STILL FELT DIFFICULT TO SHIFT BUT THE 3RD GEAR GRINDING WAS GONE. Emergency Brake Cable Rattles (1st complaint) (THIS WAS DONE WHEN PICKING UP THE CAR AND BROUGHT TO RICKY EDWARD’S ATTENTION. While sitting, the emergency brake cable rattles in the back of the car. The senior transmission tech adjusted the cable. The problem later reappeared after driving down the street. Front Console Cover distorted (1st complaint) They replaced the cover Front Z06 screen is defective on the passenger side (cont. of 1st complaint) They told me that the front end would have to be removed from the car to replace this screen. I opted to not let them do this at this time because of the problems that could arise with the re-assembly and the amount of time the car would be out of service conflicted with my time schedule. 03/06/01 – Invoice CVCS61004 SIR WALTER CHEVROLET. MILEAGE: 5000. Dropped off at start of business on 03/06/01. Waited a few hours for work to be completed and car was ready 03/06/01. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 14 BUSINESS DAYS 1. The car is burning excessive oil. Oil Level is Low (3rd complaint) The car was low 1 QUART of oil. 1 quart of oil was added. 03/15/01 – Invoice CVCS61355 SIR WALTER CHEVROLET. MILEAGE: 5535. Dropped off at start of business on 03/15/01. Car was ready at close of business 03/22/01. Car was out of service 7 BUSINESS DAYS (3/15, 3/16, 3/17, 3/19, 3/20, 3/21, 3/22) OUT OF SERVICE TO DATE TOTAL: 21 BUSINESS DAYS Transmission is extremely difficult to shift and notchy. Also pops out of second gear intermittently. Car is also difficult to shift into reverse. (3rd complaint) RICKY EDWARDS stated that he drove the car and could not duplicate the problem. DONALD CREECH, one of the SIR WALTER TECHNICIANS stated that the car did this three times while he was driving it. I was told that I would need to bring the car back and there was nothing they could do to fix this problem at that time. Rear deck lid rattles (1st complaint) The rear deck lid rattles. I was told that the deck lid was loose and was adjusted After this repair, the deck lid still rattled. 3. The car is burning excessive oil. Oil Level is Low (4th complaint) The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is not fix at this time. 4 Alignment and steering wheel position not correct (3rd complaint) The car was not correctly aligned at PERFORMANCE CHEVROLET. The steering wheel was 3 degrees of center to the left. The car was aligned and steering wheel was centered. 04/10/00 – Invoice CVCS62319 SIR WALTER CHEVROLET. MILEAGE: 6275. Dropped off at start of business on 04/10/01. Car was ready on 04/11/01. Car was out of service 1 BUSINESS DAYS (4/10) OUT OF SERVICE TO DATE TOTAL: 22 BUSINESS DAYS Thumping/Clunking noise coming from rear of car. (1st complaint) Test drove the vehicle with RICKY EDWARDS. There was a thumping noise coming from the rear of the car. It appears that the rear stabilizer bar was not torqued down properly during the previous transmission repair done by SIR WALTER. Emergency Brake Cable rattles (2nd complaint). The emergency brake cable still rattles. I was told by RICKY EDWARDS that this problem was fixed. After driving the car, the cable still rattled. 3. The car is burning excessive oil. Oil Level is Low (5th complaint) The car was low 1 QUART of oil. 1 quart of oil was added. I was told that this is a problem that GM is aware of and there is no fix at this time. 08/2001 – JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 9,300 (Letter) 1. Jiffy Lube added 2 quarts oil due to low oil level 09/24/01 – Invoice 2719 715376 BAY1 JIFFY LUBE, 10840 Wakefield Commons Drive, Raleigh, NC. MILEAGE: 11,554 Standard Oil Change The technician was asked to check the oil level before changing the oil. Invoice states 1.5 quarts low on oil.!!!!!!!!!!!! 12/11/01 – Invoice 267481 PERFORMANCE CHEVROLET, CHAPEL HILL, NC MILEAGE: 14669 Dropped off late morning/early afternoon on 12/11/01. Car was ready afternoon of 12/21/01. Car was out of service 9 BUSINESS DAYS (12/11, 12/12, 12/13, 12/14, 12/15, 12/17, 12/18, 12/19, 12/20, 12/21) OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS 1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (6th complaint/ 5th dealer presented complaint) I was told that they replaced the #2 compression ring and the oil expander ring on all the pistons of my engine per GM Service bulletin 01-06-01-023. I do not know if this repair was successful. I will be keeping a DETAILED log of the oil consumption of my vehicle if any from the today’s date. 2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (4th complaint) I was told that they vehicle was road tested and they indeed verified that my vehicle was difficult to shift and popped out of gear. They removed the transmission from the vehicle and found: The 2nd gear synchronizer was damaged. The snap ring on the 2nd gear assembly had failed. The reverse gear synchronize was damaged. There was a leak at the final drive unit. There was a leak at the output shaft. They replaced the 2nd and reverse gears and synchronizers along with the shift fork and seals. I was told that these problems were probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001. 3. Slow drip LEAK of oil out of vehicle (Appears to be coming out of the rear differential or transmission. (1st complaint) I was told that they discovered that there were leaks at the final drive unit and output shafts. The seals were replaced. I was told that this probably was caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to properly repair the transmission back in January 2001. 4. Suspension making clunking noises. (2nd complaint) I was told that this was address while the transmission and differential assemblies were removed from the vehicle. I was told that they cleaned and inspected the mounting surfaces and fasteners for the REAR suspension members. When I picked up the vehicle I went to the vehicle and pulled it up and immediately heard a creaking and clunking noise in the suspension when I came to a stop. I went back into the service department office and asked for the Chris Kimball, Shop Foreman and explained to him the problem. He asked me to go on a test drive with him so that he could hear the problem himself. We drove around the parking lot of Performance Chevrolet and he heard the noise and said “I didn’t hear that on my test drive.” He asked me to pull the car back around to the service department. After waiting an additional 20 minutes, I was told that they had to re-torque the front suspension cradle bolts as they were loose. Something was said to the effect that they probably should have done that anyway after they 1st road tested the car. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. I was told that the original problem was probably caused by SIR WALTER CHEVROLET’S (RALEIGH, NC) failure to reassemble the suspension components when the performed the transmission repair in January 2001. 5. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (1st complaint) I was told that my vehicle has a fracture within the body panel on the left rear quarter panel. I was told that this would be repaired under warranty as it was obvious that this fracture was not caused by anything hitting the vehicle from the inside or outside and was apparently caused by the body panel being DEFECTIVE. THIS PROBLEM WAS NOT CORRECTED!!! I was told several times during the repair of my vehicle and upon picking it up that Performance COULD NOT complete this repair on my vehicle. When I picked up my vehicle, I informed my service advisor, Scott Lewis, that GM still had 4 CALENDAR DAYS to complete this repair. I asked him where I was to take the vehicle and who and when would they be completing the repair. He stated to me that HE DIDN’T know. I informed Mr. Lewis that I was prepared to take the vehicle wherever GM directed me to take it for this repair to be completed. I told him that I wanted to do this and wanted to be sure the GM had the opportunity to complete this repair before the expiration of the 15 calendar day final repair attempt period. He again stated that HE DIDN’T know. 6. Rear facia is warped on Passenger side. (1st complaint) I was told that they compared my rear facia to other Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable rear facia variances. I was told that sagging in my rear facia was normal. While I was waiting to pick my vehicle up, I looked at all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! THIS PROBLEM WAS NOT CORRECTED!!! I have photographs of other Corvettes with the same rear facia as well as my 2000 Corvette and that these vehicles DO NOT exhibit any warping or sagging instead they are symmetrical on both sides. I also compared my rear facia to all the other Corvettes on their lot and NOT ONE had a rear facia that was sagging and not symmetrical on both sides. My rear facia sags and IS NOT symmetrical on both sides Due to this, I do not feel that the sagging/warping is NORMAL. 7. Emergency Brake Cable Rattles. (3rd complaint) I was told that my rear brake cables apparently were MISROUTED during the transmission repair that was performed by SIR WALTER CHEVROLET (RALEIGH, NC.) The cables were rubbing against the rear wheels. I was told that they rerouted the brake cables. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. 8. Deck lid rattles. (2nd complaint) I was told that the compartment separator attachments were loose and rattling. They tightened the attachment points. I have not yet road tested the car sufficiently to determine if this problem has been corrected. I will be driving the vehicle to determine whether or not this problem has been fixed and will not reoccur. 9. Alternator makes squealing noise sometimes. (1st complaint) This problem was intermittent as had not occurred for some time. They attempted to duplicate this problem and were not able to. There has been no reoccurrence of this problem. 10. Finish on rims is damaged by FACTORY wheel weights. (1st complaint) I was told the rim was scratched by the (incorrect) installation of the wheel weight by the FACTORY. The weight came off during a repair by Sir Walter Chevrolet and a new one was installed by Sir Walter Chevrolet during a previous service visit. THIS PROBLEM WAS NOT CORRECTED!!! I had shown this to Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet, and that he told me that they would replace the affected rims under warranty 11. Mufflers rattling. (1st complaint) I was told that they were unable to duplicate this problem. I informed them that this problem was intermittent. They stated that this problem was probably caused by SIR WALTER CHEVROLET’S failure to reassemble components during the transmission repair in January 2001. I was told that this problem was corrected during the reassembly of components during the transmission repair performed on this visit. At this time, it appears that this problem has been corrected. 12. Passenger seat leather excessively worn without use. (1st complaint) This was replaced. I was told that this was done as a “GOODWILL GESTURE.” 13. Memory feature sometimes will not work. (1st complaint) I was told that they were unable to duplicate the problem. I was told that they inspected the memory system and power seat operation and no fault was found. THIS PROBLEM WAS NOT CORRECTED!!! The problem has occurred 5 times since I have picked up the car. When I insert the key, the seat either does not move forward or instead moves backward forcing itself into the rear gas tank wall 14. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (1st complaint) I was told that they tested for this problem by driving the car approximately 14 miles and checking the instant average fuel consumption on the DIC. I was told based off of this (INCORRECT) test, it was determined that there was NO excessive fuel consumption. Given the instant average on the DIC can vary from 1MPG to 70+ MPG within seconds. THIS IS NOT THE GM PRESCRIBED MANNER TO TEST FOR EXCESSIVE FUEL CONSUMPTION. THIS PROBLEM WAS NOT CORRECTED!!! 15. Front console cover distorted and misaligned. (2nd complaint) I was told that the console cover was warped. They replaced the item. This problem has been corrected. 16. Brake rotors starting to warp. (1st complaint) I was told that the rotors had excessive thickness variation that caused pulsation when braking. The thickness variation has .005 on the left rotor and ..006 on the right rotor. Both front rotors were RESURFACED. It appears that at this time, the problem has been corrected. It has been reported that a reoccurrence of this problem CAN happen after a REFUFACING repair. I will be watching to see if this problem reoccurs. 17. Car has vibration at upper highway speeds. (1st complaint) I was told that they found no vibration at 65-70mph. I was also told that the alignment correction that was performed most likely would correct any problem that I may have been experiencing. 18. Tires excessive uneven wear due to incorrect alignment. (1st complaint) I was told that the tire wear was normal. 19. Alignment and steering wheel position not correct. (4th complaint) The alignment and steering wheel position was corrected. 20. Passenger Side Z06 Screen Defective (2nd complaint) I was told that they compared my Z06 Screen to other Z06 Corvettes on the Performance Chevrolet lot. I was told that all the vehicles have comparable Z06 Screen variances. I was told that defect in my Z06 Screen was normal. While I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on their lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! THIS PROBLEM WAS NOT CORRECTED!!! I have photographs of other Z06 Corvettes with the same screen and that these vehicles DO NOT exhibit this defective condition. This defective condition was brought to my attention by Donald Creech at Sir Walter Chevrolet and I in turn brought it to the attention of Mr. Ricky Edwards, Service Manager at Sir Walter Chevrolet. Mr. Edwards informed me that if I desired, he would have the screen repaired/replaced under warranty and that it was a warranty issue. Also, while I was waiting to pick my vehicle up, I looked at all the other Z06 Corvettes on the Performance Chevrolet lot and NOT ONE had a defective Z06 Screen like mine is. I offered this information to Performance staff was GIVEN NO EXPLANATION!!! Due to this, I do not feel that the defective condition of my screen is NORMAL. 21. Loud Whining Noise coming from rear of vehicle at idle (Differential or Transmission.) (1st complaint) I was told that this was caused by the malfunctioning and leaking transmission. 22. Passenger Seatbelt Jams. (1st complaint) The seatbelt assembly was replaced. It appears at this time, the problem has been corrected. 01/08/02 – Invoice CVCS72048 SIR WALTER CHEVROLET. MILEAGE: 14957. Dropped off in afternoon on 01/08/02. Waited for over an hour and car was ready on 01/08/02. Car was out of service 0 BUSINESS DAYS. OUT OF SERVICE TO DATE TOTAL: 31 BUSINESS DAYS 1. Started oil consumption test to determine if ring replacement job performed by Performance Chevrolet, Chapel Hill, NC was successful. The oil level was measured and I was given a log to keep. I was instructed to measure the oil level every time I put gas in the vehicle and to log the results. 2. Clicking tapping noise coming from right rear of car while moving. The noise will increase and decreased in frequency based upon vehicle speed. I was informed that there was a large screw/bolt embedded in my right rear tire. I was told that I should replace my tire. Current Known Problems – 1. Engine burns excessive oil, 1 quart every 400 – 500 miles. (Unknown if this problem has been corrected. There is currently an GM administered oil consumption test in progress to determine if this problem was corrected by the ring replacement repair completed by Performance Chevrolet, Chapel Hill, NC) (7th complaint/6th dealer presented complaint) 2. Transmission is difficult to shift, including reverse and pops out of 2nd gear sometimes. (Unknown is this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) ( 5th complaint) 3. PAINT AND BODY PANEL CRACKING ON REAR LEFT QUARTER PANEL. (2nd complaint) 4. Suspension making clunking noises. (Unknown if this problem has been corrected as the car has not been road tested sufficiently since the repair by Performance Chevrolet, Chapel Hill, NC.) (3rd complaint) 5. Rear facia is warped on Passenger side. (2nd complaint) 6. Finish on rims is damaged by FACTORY wheel weights. (2nd complaint) 7. Memory feature sometimes will not work. (2nd complaint) 8. Excessive fuel consumption during highway cruising in 6th gear **16-18 mph average at 60 – 70mph**. (2nd complaint) 9. Passenger Side Z06 Screen Defective. (3rd complaint) **Note: Complaint numbers in “Current Known Problems” reflect the # of times a problem will have been presented to a GM authorized dealer if the car is taken in for a “FUTURE” service visit. Also, the number of complaint in the above sections, does not reflect verbal complaints/conversations with Service Manager’s/Staff at GM authorized dealers. |
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Again...I read the service history on the 2000 car and it seems like the same
type of issue -dealers that had provided shoddy/substandard/incompetent service. I would probably advise this person to find a dealer in their area that deals with Corvettes on a regular basis instead of the dealers mentioned that seem to have turned loose Joe-Bob From The Woods With His Bag Of Tools on this person's cars Here is the history on the 2000 car 2000 Millennium Yellow Corvette Coupe Service History 2000 MIL YELLOW CORVETTE (DELIVERED BY SIR WALTER CHEVROLET, RALEIGH, NC. 8/27/99) HISTORY 09/07/99 – Invoice CVCS40185X (Waited several hours for this to be completed) 1. Complained of water leaking on top of Passenger’s Rear Speaker and wind noise from windows. (1st complaint) Mr. Creech stated that the seal that runs over the top of the car was defective. He ordered a replacement. I asked him if this would have been the cause of some wind noise I was having in the windows of my car, and he said that more than likely it was. 2. Defective center console lid (1st complaint) They had a subcontractor come in to attempt to repair the lid. The repair was unsatisfactory. Was told by my service rep that they would order a replacement lid 3. Defective overhead trim piece. (1st complaint) Trim piece that run inside along top of car had a serious plastic fracture that made a large area appear white in color instead of black. They ordered a replacement trim piece to be installed at a later date 4. Defective Rear Passenger’s side Tire Pressure Sensor. They had to order a new sensor to be installed by Goodyear Tire in Raleigh 9/25/99 - Invoice CVCS40961 (Waited several hours for this to be completed) 1. Standard Oil Change 2. Complained about Wind Noise on both Driver’s and Passenger’s doors. (2nd complaint.) When getting up to speed, there would be a slight wind noise at the Drivers window. At higher speeds, the windows of the Driver and Passenger would loose their seal. I took Mr. Creech on a test drive and showed him this problem and he concurred. He said that the doors would need to be aligned. After he aligned the doors, the problem became worse. Mr. Creech then stated that he did not want to work any further on this problem because he was afraid that it would make the problem worse and he knew of no fix for this problem 09/30/99 – Invoice CVCS40708 (Waited several hours for this to be completed) 1. Hood and headlight doors misaligned (1st complaint) This will be sent to the dealers body shop TRUE2FORM Collision Repair Center for repair at a later date 2. Rear Bumper cover misaligned. (1st complaint) This was determined to be due to expansion and contraction due to weather. TRUE2FORM will take a look at it and reconfirm. 3. Defective overhead trim piece (cont. of 1st complaint) They replaced the trim panel 4. Defective center console lid (2ND Complaint) Back during the 9/07/99 service visit, a subcontractor attempted to repair the lid. The repair was unsatisfactory. I WAS TOLD AT THAT TIME BY JOE FREEMAN THAT HE WOULD IMMEDIATELY ORDER A CENTER CONSOLE LID. DURING MY 9/25/99 SERVICE VISIT, I ASKED JOE FREEMAN IF HE HAD ORDERED THE LID AND HE ASSURED ME THAT HE HAD AND THAT THERE HAD BEEN NO PROBLEM. DURING THIS VISIT, DEBRA RINGNEY CHECKED AND FOUND OUT THAT JOE FREEMAN HAD NOT ORDERED THE LID AND SHE HAD TO ORDER IT AT THIS TIME. 5. Steering Wheel not centered properly (1st complaint) The steering wheel was not centered properly. I was told that I would have to come in at a later date to have this problem corrected. 6. Passenger’s Seatbelt is Jammed (1st complaint) Donald Creech untangled the belt and told me that should fix the problem for good 7. Weather strip bubbled up at rear of top of car and complained of water leaking on top of Passenger’s Rear Speaker. (cont. of 1st complaint) Return to install defective seal ordered on previous job. This did not fix the wind noise problem that I discussed with Mr. Creech. It did fix the water leak problem. 8. Defective Rear Passenger’s side Tire Pressure Sensor. (cont. of 1st complaint) Was sent to Goodyear Tire this day to have the Tire Pressure sensor installed. They slightly marred the wheel finish when removing the old wheel weight 11/06/99 – Invoice CVCS42573 (Dropped the car off on 11/02/99 and the car was late two days from promised date.) 1. Hood, headlight covers misaligned. Crack on passenger side body side molding since delivery. Rock chip on passenger’s door since delivery. (cont. of 1st complaint) The car was sent to True 2 Form Body shop for correction. They aligned the hood correctly. One of the two headlight covers was aligned correctly, the other was not. True 2 Form has stated that I can return to have that corrected. They repaired the Body Side Molding, but they did not fix the rock chip. This will reflect the 11/12/99 invoice – CVCS43064. 2. Steering Wheel not centered properly. (cont. of 1st complaint) Sherman put the car on the machine and found that the alignment was off. He corrected the problem and provided printout showing the car was now aligned properly 3. Center console lid defective. (2nd complaint) They replaced the lid since the previous repair was not satisfactory 4. Complained about Wind Noise on both Driver’s and Passenger’s doors. (3rd Complaint.) Told them that the previous fix did not fix the problem but made it worse. Was told that I must reschedule for a sub-contractor to look at the problem 5. Standard Oil Change 6. Lug nut cover lost Lug cover was lost due to not being installed at factory properly. Cap was placed on order 11/15/99 – Invoice CVCS43168 1. Complained about Wind Noise on both Driver’s and Passenger’s doors. (Cont. of 3rd complaint.) Sub-contractor took a look at the problem and said that seals were not seated properly. He reset seals and test drove. Problem still was there. He told me that all Corvettes had this problem and there was no way to fix it. 01/03/00 – Invoice CVCS44866 1. Standard Oil Change After the oil change, I noticed a squeaking noise coming from the rear of the car. I was concerned that the car was not lifted properly during the oil change and I need to return another day to report this problem 01/05/00 – Invoice CVCS44986 1. Complained about loud squeaking noise coming from rear suspension (1st complaint) I was told that there was no problem or squeaking coming from the suspension 01/07/00 – Invoice CVCS45063 1. Complained about loud squeaking noise coming from rear suspension (2nd complaint) Sherwood took a road test with me and determined that there was INDEED a squeaking noise coming from the rear suspension. He lubricated the rear stabilizer bar bushings with a special lubricant that fixed the problem. 2. Exhaust leak coming from Driver’s side rear exhaust joint. (1st complaint) This problem was the result of a bad weld from the factory in the Driver’s Side rear exhaust joint. This problem resulted in a slight exhaust leak. They ordered a new Driver’s side exhaust assembly to be installed at a later date. 01/18/00 – Invoice CVCS45463 (Waited several hours for this to be completed) 1. Exhaust leak coming from Driver’s side rear exhaust joint. (cont. of 1st complaint) This trip was made to replace the assembly that was ordered on the previous job. ***(NOTE: After installation of the new assembly, the exhaust tips were not aligned properly. This had a very unpleasing appearance. I was told by the mechanic that he did not know how to fix this problem. Ricky Edwards then told me that I would need to take it to a muffler shop, pay for the repair out of my pocket and bring back the receipt for reimbursement. I took the car to Midas Muffler on Capitol Blvd. They were able to fix this problem in 10 minutes.) 03/xx/00 – SPECIAL ITEM. ************ 1. I gave this list to date to Mr. George Anderson, the owner of SIR WALTER CHEVROLET. He assured me that the problems would be taken care of and presented this list to Mr. Ricky Edwards, the service manager for Sir Walter Chevrolet. 03/08/00 – Invoice CVCS47084 1. Complained about Wind Noise and water leaks on both Driver’s and Passenger’s doors (4th complaint) The car is still leaking water and wind noise. Donald Creech adjusted adjusted both door’s glass. (I had to do the research on how to adjust the door glass and give it to Donald Creech because he stated he did not know how to do it unless he removed the whole door panel) The car continued to leak and have wind noise after this repair 2. Blue Transparent Top rattles and appears to be out of adjustment. After raining or washing the car, the top makes a squeaking/rattle noise on the Driver’s rear corner. The only way I have been able to correct this is to remove the top, blow out the water that has accumulated between in the seal channel with the driver’s rear corner of the top fits and reinstall the top. This appears to be caused by the top not be adjusted correctly. It appears that a screw was not previously installed properly when the drivers side seal was installed on a previous visit. This was pointed out by Mr. George Anderson and corrected by Donald Creech. 3. Squeaking noise coming from Dash Pad over instrument cluster when depressed. I was told by Donald Creech that he tighted the dash bolts up. The invoice copy says that he found no squeak or cause of a squeak. 4. Vehicle slightly unstable at speed while taking right hand sweepers, cupping of Front Right passenger tire. While taking right hand sweeper turn at highway speeds, the car does not feel as stable as it does in the left hand sweepers at the same speeds. I spoke of this problem with a GM Bowling Green Factory representative at the Detroit Auto Show. She stated that this problem was not normal and probably was attributed to an incorrect alignment or suspension setup. The Front Right passenger tire is also starting to cup on the inside edge. I am religious about keeping the tires inflated to the factory recommendations in my owner’s manual. It was determined that there is a GM bulletin about the alignment specs from the factory being incorrect. A new set of front tires were ordered and an alignment performed 5. Vehicle height (Gap between tops of wheels and fender is more than other cars with same suspension configuration.) (1st complaint) Have been told that this problem is easy to correct by adjustment points on the vehicle’s suspension. Have provided my service representative with the phone number of a C5 Corvette Specialist who can explain where these adjustment points are. This was done because the suspension mechanic at Sir Walter said he did not know of any adjustment points on the C5 suspension. The vehicle height was adjusted to the best of Sherwood’s ability, but the height was unable to be matched on both sides of the car. 6. Noise coming from Transmission upon shutdown, difficult jerky transition in to 1st gear from standstill, jerky shifts (1st complaint) While the car is in neutral and the clutch not depressed, upon shutdown, the clutch assembly or throw-out bearing makes a loud clacking rattle noise. This noise has been happening since the night I took delivery of the vehicle. Thought it was normal (The sound described on the owner’s video) until I heard other Corvettes of the same configuration do not make that noise. Also, engagement of the clutch is very jerky at times. I was told that there is no problem and the noise is normal for Corvettes and no technician was ordered to look at the problem. 7. Brakes have slight pulsing at slow stops. (1st complaint) Possibly due to know Rotor Warping problem with C5 Corvette’s. GM has put out an administrative bulletin on this problem and it states that brake rotors must be replaced (NOT TURNED) when this problem occurs. The rotors were replaced 8. Steering Column makes a groaning/squeaking noise when turning the wheel. Sherwood lubricated the column and said that he would have to do a better job at it when the engine was not as hot. 03/23/00 – Invoice CVCS47923 (Vehicle has set for 3 days without action) 1. Complained about Wind Noise and water leaks on both Driver’s and Passenger’s doors. (5th complaint.) The car was still having this problem. After speaking with Ken Fichtner (Owner of Fichtner Chevrolet in Laurel, Montana and has a C5 himself) he has stated that this problem is totally fixable by adjusting the WINDOW TIP-IN adjustments in the doors. Mr. Fichtner stated that this procedure is outlined in the Corvette Service Manual. (REFERENCE THE STATEMENT MADE BY THE SUBCONTRACTOR ON THE PREVIOUS JOB WHO STATED THAT ALL CORVETTES HAVE THIS PROBLEM AND THERE IS NO FIX FOR IT.) Donald Creech installed new weather strips to attempt to fix this problem. There was still wind noise and leaks after this repair. 2. Vehicle height (Gap between tops of wheels and fender is more than other cars with same suspension configuration.) (2nd complaint) The vehicle height was adjusted to the best of Sherwood’s ability on a previous service visit, but the height was unable to be matched on both sides of the car. He was lacking a tool that was needed per the GM service manual and the tool will have to be ordered. I WAS TOLD BY SHERWOOD AND RICHARD THAT THIS TOOL WOULD BE ORDERED IMMEDIATELY AND SHOULD BE IN WITHIN A FEW DAYS.. 3. Noise coming from Transmission upon shutdown, difficult jerky transition in to 1st gear from standstill, jerky shifts (2nd complaint) While the car is in neutral and the clutch not depressed, upon shutdown, the clutch assembly or throw-out bearing makes a loud clacking rattle noise. This noise has been happening since the night I took delivery of the vehicle. Thought it was normal (The sound described on the owner’s video) until I heard other Corvettes of the same configuration do not make that noise. Also, engagement of the clutch is very jerky at times. I was told that there is no problem and the noise is normal for Corvettes 4. Blue Transparent Top rattles and appears to be out of adjustment. After raining or washing the car, the top makes a squeaking/rattle noise on the Driver’s rear corner. The only way I have been able to correct this is to remove the top, blow out the water that has accumulated between in the seal channel with the driver’s rear corner of the top fits and reinstall the top. This appears to be caused by the top not be adjusted correctly. It appears that a screw was not previously installed properly when the drivers side seal was installed on a previous visit. This was pointed out by Mr. George Anderson and corrected by Donald Creech. 5. Standard Oil Change 4/15/00 – Special Item **WRITTEN COMPLAINT TO GM CUSTOMER ASSISTANCE** 1. During a trip to the official C5 Birthday Bash at the General Motors GM Corvette Assembly plant in Bowling Green, Kentucky, I spoke with C5 Project Chief Engineer Dave Hill. I told him about the problem that I have been having with the wind noise of my car Mr. Dave Hill had me file an official written complain with GM Customer Assistance regarding this problem. This complaint was filed on 4/15/2000. GM contacted the dealer and spoke with Mr. Ricky Edwards about this problem and advised him on the solution to fix this problem. I was contacted approx. 1 week later by GM Customer Assistance to inform me that they had contacted the dealer and informed him on how to correct the problem. I was also contacted by Mr. Ricky Edwards and told that GM contacted him and informed him on how to correct the problem. 06/15/00 – Invoice CVCS49931 1. Wind noise and water leaks from both doors (6th complaint) Donald Creech adjusted the blowout clips to GM SPECS. The problem still existed after this repair. I was told that he would order new weather strips to fix the air/water leak problem 06/28/00 – Invoice CVCS51636 1. Torn stitching/leather on driver’s seat. (1st complaint) The drivers side upper seat cover is tearing on the front stitching side. A new seat cover was order to be installed at a later date. 2. Drivers Side Seat base of seat is loose. (1st complaint) BASE of drivers seat rocks slightly upon braking and acceleration. The seat was adjusted by Donald Creech. Upon driving the car away, the seat still rocked slightly. 3. Windows seals (Driver’s and Passenger’s) leaking water and wind noise (7th complaint) Both windows are now leaking water and there is still window noise at speed in the car. Donald Creech stated that he water tested the car and could find no leak. He told me that he ordered new weather strips for the top of the car to be installed at a later date. Later that day, it rained and the car excessively leaked water on both the passenger and driver’s side of the car. The car was brought back to the service department to show that the car was leaking water. 4. Brakes have slight pulsing at slow stops. (2nd complaint/occurrence of this problem in less that 8,000 miles) Possibly due to know Rotor Warping problem with C5 Corvette’s. GM has put out an administrative bulletin on this problem and it states that brake rotors must be replaced (NOT TURNED) when this problem occurs. The rotors were replaced. I stated my concern to Richard the shop foreman the it is possible that since they did not replace the pads when they replaced the rotors several months before, perhaps this was attributed to the premature warping of the rotors. I also stated that I had observed the technicians not following the service manual procedure for torque of the wheels lugs with a torque wrench but instead just using a plain impact wrench. 5. Cargo area trim above right rear storage compartment is warped and sticking out. The cargo area carpet trim above the right rear storage compartment is warped and sticking out. Donald Creech said that he heated the material and applied velcro to back side of the material to correct this problem. 6. Inner part of SCOOP on drivers side has come loose and is hanging and rattling The inner part of the SCOOP on the driver’s side has come loose and is hanging and rattling. Donald Creech accessed the scoop behind the fender well and reattached the front screws. He did not reattach the rear screw and the SCOOP still rattles and is not firmly in place like the passenger side scoop. This was show to Mr. Ricky Edwards and he stated that it would be taken care of at a future service visit. 7. Rattle coming from Passenger and Driver’s side Rear Speaker Area/overhead trim piece area (1st complain) Donald Creech looked at this and said he could find no rattle. I later corrected the driver’s side rattle myself by fixing the dislodged overhead trim piece. I returned at a later date and showed Mr. Creech where the passengers side rattle was coming from and he stated that he would fix it at a later date. 8. Fog lights aimed too low. The fog lights are aimed too low. This was corrected by Mr. Donald Creech. He said that he re-aimed the fog lights. That evening I discovered that the fog lights were not aligned evenly. The driver’s side fog light was aimed lower than the passenger’s side fog light. 9. Oil change and check of transmission and rear differential fluid levels. The oil and filter were changed. I was told that the transmission and rear differential fluid levels were checked and they were full. 10. Wiper Blades need to be replaced The wiper blades were replaced. 11. Passenger’s Side seatbelt becomes jammed (2nd occurrence) A part was ordered to replace this assembly per a GM Recall. The part is to be installed on a future service visit. 08/07/00 – Invoice CVCS53277 1. Squeaking noise coming from shifter. (1st complaint) Squeaking noise coming from shifter when shifting between gears. I was told that I would need to have it looked at during another visit as the technician was not available. 2. Torn stitching/leather on driver’s seat. (cont. of 1st complaint) The drivers side upper seat cover was ordered on another visit and Donald Creech installed the new cover. During installation, the new seat cover was torn and will need to be replaced yet again. I called Mr. Ricky Edwards and asked if the new cover could just be ordered and was told that I needed to bring the car in so that he could look at it. I brought it in and he looked at it and said that he would order a new seat cover to be installed at my next service visit. 3. Windows seals (Driver’s and Passenger’s) leaking water and wind noise (8th complaint) Both driver’s and passenger’s weather strips had been ordered on a previous visit and Donald Creech informed me that he spoke to GM Tech Support (GM TECHNICAL ASSISTANCE) and was informed on how to correct the leaking water and wind noise on both seals. Both seals were installed and special glue was applied to the weather strips and the screw in points according to GM Tech support instructions. AFTER THIS REPAIR, THE CAR IS AGAIN LEAKING WATER ON BOTH SIDES AND WIND NOISE. 4. Rattle coming from top overhead plastic trip piece (2nd complain) A new plastic retaining screw was installed to stop this rattle 5. Passenger’s Side seatbelt becomes jammed (cont. of 2nd occurrence) A part was ordered on a previous visit. The wrong part was ordered and a new part will have to be ordered. THE SEATBELT AGAIN BECAME JAMMED A DAY AFTER THE SERVICE VISIT. 6. Grinding noise coming from rear in right and left hand turns. (1st complaint) Sherwood took a look at this and said that he did not know what was causing it and that I would have to bring it back when it got worse. THIS PROBLEM STILL EXISTS AND IS NOT RELATED TO THE FRONT BUSHINGS OR THE HEIGHT OF THE CAR. This issue will be presented again at the next service visit. 7. Vehicle height needs to be adjusted A special tool was supposed to be ordered back in March 2000. Over the past 6 months, I had to make seven (7) verbal requests of Sherwood and Richard, the shop manager, on the status of the tool. Each time I was told that they did not know the status of the tool and that they would have to reorder it. The tool finally came in and Sherwood found that the front passenger leaf spring bushing has become destroyed and needed to be replaced. The complete front leaf spring assembly was ordered. The rear height was adjusted and is correct. 09/05/00 – SPECIAL ITEM 1. This complete HISTORY was sent to Mr. George Anderson, the owner of SIR WALTER CHEVROLET in Raleigh, NC. 09/06/00 – SPECIAL ITEM 1. This complete HISTORY along with cover letter was faxed to Mr. Bill Lovejoy, General Motors Group Vice President North America Vehicle Sales, Service and Marketing as well as to Mr. Will Cooksey, General Motors Corvette Assembly Plant Manager. 09/06/00 – SPECIAL ITEM 1. I spoke with Mr. Dave Peacy, Corvette Brand Quality Manager. I informed him of all the items in my vehicle’s service history. He told me that many of these items were know problems with the Corvette and many of them are able to be corrected. He offered to send a regional tech to the dealership to remedy the problems. I told him that I would let him know what I wanted to do after I received response to my lemon complaint. 09/07/00 – SPECIAL ITEM 1. I spoke to Mr. Mark McGhehan, General Motors Corvette Assembly Plant Quality Manager. Mr. Will Cooksey passed along my letter to Mr. McGhehan. I was told that there was no action that he could take in regards to my lemon complaint and that he could only use the information to help ensure that future vehicle are check for better quality assurance. 09/11/00 – SPECIAL ITEM 1. I was contacted by Ms. Mary Kingston on behalf of Mr. Bill Lovejoy. I was told that she would be contacting the Area Manager and get back to me within a few days. 09/15/00 – SPECIAL ITEM 1. I was contacted by the Zone Area Manager for my area. He informed me that he is going to authorized a GM REPURCHASE/REFUND of my Corvette. Mr. Jim Cuccurello stated that I more than qualified for a replacement/refund according to the NC Lemon Law Statues. He stated that I would be contacted by the GM Buy Back department in Detroit. 09/22/00 – SPECIAL ITEM 1. I was contacted by MS. Courtney Brown with the GM Buyback Department. I faxed to Ms. Brown a complete list of the items I was to be reimbursed for according to the NC Lemon Law Statues and copies of all receipts of aftermarket added items. 09/25/00 – SPECIAL ITEM 1. I was contacted by Ms. Courtney Brown and told the Mr. Cuccurello had stated that some of the entitlements under the NC Lemon Law Statutes would not be paid to me. Later that evening, I drafted and faxed the letter dated 9/25/00 with reasons why I should be paid the amounts and the supporting statute segments that supported these reasons. 10/00 – SPECIAL ITEM 1. During my trip to Bowling Green to watch my 01 Z06 being built, this car was brought into the Corvette Plant to correct the water leaks and wind noise problems. 11/10/00 – SPECIAL ITEM 1. Car was turned into Sir Walter Chevrolet to be sent to General Motors. General Motors issued me a check per our agreement. Current Problems at turn in. – 1. Squeaking noise coming from shifter (cont. of 1st complaint) 2. Front Passenger’s side bushing is destroyed, front leaf spring has been ordered and needs to be replaced, front vehicle height re-adjusted and alignment performed 3. Grinding Noise coming from rear of vehicle while making right and left hand turns (2nd complaint) 4. Torn Stitching and material on Top Part of Driver’s Side Seat (2nd complaint) 5. Driver’s Side Seat Base is loose (2nd complaint) 6. Passenger’s Side Seat Belt Becomes jammed (cont. of 2nd occurrence) 7. Torn Stitching on Base part of Driver’s Seat. 8. Rims finish damaged by factory wheel weights (Mr. Ricky Edwards was informed of this on my March 2000 service visit and informed me that they could either replace or have the wheels repaired at a later date. |
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"lab~rat" > wrote in message ... Snip > When I read them, it appeared that there were SOME problems, but some > of them were minor irregularities that could be considered within > tolerances. Doesn't it seem like a bit of a coincidence that he had > TWO cars that were lemons and NO ONE knew how to repair them? > > Here's my guess, the guy had a few initial problems with his car, then > developed 'buyers remorse', maybe over extended cashwise, maybe he > didn't get laid with his new Vette like the dealer promised, and > started taking it out on the dealer. > > Some times those dealer guys ARE stupid, no question, sometimes they > have to deal with people that are a real PITA. I suspect the latter > is the case here. > > In any event, maybe he should drive something other than a Vette, or > get an older one and work on it himself. > > -- > lab~rat >:-) > The less you care, the more it doesn't matter. Amazing how easy it is to determine what this guy was up to. He flooded the net with his whining while he was working on his buy back programs. I read them all and determined that it was best to stay far away from this litigation prone person. Now after 2 or 3 years he has a *free* Corvette discussion forum? One could assume that he can't get into the others anymore. As I remember he didn't stay with one dealer and played that card against each of them quite often. In the past there has been some bad work come out of my dealer but they always backed it up to my satisfaction, but then it was never under the threat of litigation, so they were willing to work with me. -- Dad 05 C6 Silver/Red 6spd Z51 72 Shark Black/Black/4spd |
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"lab~rat" > wrote in message ... Snip > When I read them, it appeared that there were SOME problems, but some > of them were minor irregularities that could be considered within > tolerances. Doesn't it seem like a bit of a coincidence that he had > TWO cars that were lemons and NO ONE knew how to repair them? > > Here's my guess, the guy had a few initial problems with his car, then > developed 'buyers remorse', maybe over extended cashwise, maybe he > didn't get laid with his new Vette like the dealer promised, and > started taking it out on the dealer. > > Some times those dealer guys ARE stupid, no question, sometimes they > have to deal with people that are a real PITA. I suspect the latter > is the case here. > > In any event, maybe he should drive something other than a Vette, or > get an older one and work on it himself. > > -- > lab~rat >:-) > The less you care, the more it doesn't matter. Amazing how easy it is to determine what this guy was up to. He flooded the net with his whining while he was working on his buy back programs. I read them all and determined that it was best to stay far away from this litigation prone person. Now after 2 or 3 years he has a *free* Corvette discussion forum? One could assume that he can't get into the others anymore. As I remember he didn't stay with one dealer and played that card against each of them quite often. In the past there has been some bad work come out of my dealer but they always backed it up to my satisfaction, but then it was never under the threat of litigation, so they were willing to work with me. -- Dad 05 C6 Silver/Red 6spd Z51 72 Shark Black/Black/4spd |
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