Bentley CD Problems - RESOLVED!

To all those who followed the earlier thread or offered
their...uhh...opinions, I'm happy to report that the issue has been
resolved. I received the following email from Bentley Publishing this
morning:

"Hello Kent,

I apologize for the difficulties you are experiencing. I have
arranged to have both the paper manual and microfiche CD sent to
you at no charge. Eventually there will be an updated CD, however, I do not
have a date of release but I will be happy to sign you up to
receive this as well. You can expect your shipment to arrive shortly."

The new Version 2 CD arrived today via 2nd Day FedEx. I expect that the
heavier manual is being shipped in a more economical manner and will also
arrive shortly. I'm not certain if this unexpectedly quick resolution was
due to my correspondence with Bentley's president or Mark from Adirondack
working behind the scenes, but either way I'm gratified that Bentley decided
to address this issue, at least in my case. For those of us that use their
products to keep our VWs on the road, let's hope that this is an indication
of an evolving customer service and product support policy at the company.

And to those of you who like to dress up as "Captain Corporation" on
Halloween (tights, cape, and all), I encourage you to demand a bit more from
the companies you do business with. Companies, like people, need to be held
accountable when they make a mistake. If you feel that corporations can do
no wrong, and you roll over and play dead when a company doesn't fulfill
their end of a contract, it just makes it that much harder for the rest of
us trying to make our way in this market economy. I was told to "get a
life", told I had a thick head, and was accused of intentionally buying
bootleg software (apologies accepted where offered). Few if any comparable
attacks on Bentley, the company that took my money and gave me a product
that didn't work. What's up with that?

And please, everyone continue (or start) to do business with Mark at
Adirondack. I still feel he had no more control over this matter than I did,
although I'm sure he would have refunded my money if I insisted. My
experience tells me that Mark's an honest businessman who respects and
values his customers, and for that he should be rewarded with your business.
Case closed...

--
Kent
1987 VW GTI 8V, original owner, 220,000+ miles

Kent wrote:
> To all those who followed the earlier thread or offered
> their...uhh...opinions, I'm happy to report that the issue has been
> resolved. I received the following email from Bentley Publishing this
> morning:
>
> "Hello Kent,
>
> I apologize for the difficulties you are experiencing. I have
> arranged to have both the paper manual and microfiche CD sent to
> you at no charge. Eventually there will be an updated CD, however, I do not
> have a date of release but I will be happy to sign you up to
> receive this as well. You can expect your shipment to arrive shortly."
>
> The new Version 2 CD arrived today via 2nd Day FedEx. I expect that the
> heavier manual is being shipped in a more economical manner and will also
> arrive shortly. I'm not certain if this unexpectedly quick resolution was
> due to my correspondence with Bentley's president or Mark from Adirondack
> working behind the scenes, but either way I'm gratified that Bentley decided
> to address this issue, at least in my case. For those of us that use their
> products to keep our VWs on the road, let's hope that this is an indication
> of an evolving customer service and product support policy at the company.
>
> And to those of you who like to dress up as "Captain Corporation" on
> Halloween (tights, cape, and all), I encourage you to demand a bit more from
> the companies you do business with. Companies, like people, need to be held
> accountable when they make a mistake. If you feel that corporations can do
> no wrong, and you roll over and play dead when a company doesn't fulfill
> their end of a contract, it just makes it that much harder for the rest of
> us trying to make our way in this market economy. I was told to "get a
> life", told I had a thick head, and was accused of intentionally buying
> bootleg software (apologies accepted where offered). Few if any comparable
> attacks on Bentley, the company that took my money and gave me a product
> that didn't work. What's up with that?
>
> And please, everyone continue (or start) to do business with Mark at
> Adirondack. I still feel he had no more control over this matter than I did,
> although I'm sure he would have refunded my money if I insisted. My
> experience tells me that Mark's an honest businessman who respects and
> values his customers, and for that he should be rewarded with your business.
> Case closed...
>
I am happy your manual problem has been resolved. The reason why I am
writing you is on account of your sig file, I am a proud and happy owner
of an '87 VW Jetta 8V 372,294 miles and counting!

congrats to you!!!
later,
dave
Reminder........
Before you criticize someone, you should walk a mile in their shoes. That way,
when you criticize them, you are a mile away from them, and you have their
shoes. Frieda Norris

"Kent" > wrote in message
...
> To all those who followed the earlier thread or offered
> their...uhh...opinions, I'm happy to report that the issue has been
> resolved. I received the following email from Bentley Publishing this
> morning:
>

Nice work. I think Bentley is a fairly customer oriented company. When I had
issues with my CD version, they genuinely seemed befuddled by the whole matter.
I swear by my Bentley manuals, but I still don't think they have moved into the
electronic age very gracefully.

Now go fix something Kent...you have all the info you need!

--
Tony Bad

02 Jetta Wagon
01 Eurovan MV
91 Jetta 1.6 Diesel
86 Jetta
79 Rabbit 1.5 Diesel (semi-retired for now)
Schwinn Continental 10 Speed
Radio Flyer Pedal Car (my daughter made me add this)