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customer service
Regular readers may remember me ranting about a cambelt failure on a 156GTA.
To cut a long story short, I had suggested that I had had a bad deal, having been charged over £2000 to be told that there was "no damage". Having written in October and failed to make contact with anyone until December, I was then promised a letter. Nothing. On January 31st I eventually managed to speak to a "customer service executive" who offered me a sum of money as a goodwill gesture. He apologised profusely about the lack of communication and promised me a formal offer by recorded delivery within 48 Hours. Guess what? Nothing. 4 weeks later I made contact again and received an e-mail asking me to accept the offer. I replied immediately. Nothing. I rang last week. "What e-mail?" I received a phone call on Thursday promising me another call from someone who would sort it out immediately. Nothing. In the meantime, I have had 3 phonecalls and 5 letters inviting me to drive a 159. So- a cambelt failure on September 1st, well within the recommended limit, on a car exclusively serviced by an Alfa Dealer. £2000 out of pocket, £300 car hire (it took them over3 weeks to find out there was nothing wrong) and treated with absolute contempt. I've had 7 Alfas (and a few Fiats and a Lancia) and I deluded myself that having a GTA, being quite rare, made me - at the very least- a customer worth keeping. God help 'em. |
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