Your Friend Pieter Feeds his family with sales,
He obviously spent time with you before test driving the first batch of
cars, and went home to wife and family saying - No sale today dear - Maybe
next week"
This week you come back wanting to test a new batch - Pieter may have been
rude, but his refusal to let you test the cars is understandable, you
obviously are not ready to buy, and test driving with you m,ay actually take
him away from a Buying Customer waiting in the lobby. Perhaps if Salesmen
earned $100 (US) for each test drive it would be different, but you
mentioned taking the day off work for this as if losing a days pay was
important to you, well think about it, losing a days pay is also important
to Pieter. Pieter isn't paid to take you on a ride. And after you test all
the cars and decide which one you want, you will probably sit down with the
salesman and insist on the lowest price, even threatening to go to a lower
priced dealer down the street who never had to spend any of his own time
letting you joyride.

Think about the other guy for a minute - Would you want to take a
refridgerator home to see how it looks for free. At least offer Pieter $50
(US) to take his wife to dinner when he explains he spent all day with you
again, and didn't make a dime.

"Brent Murphy" > wrote in message
...
> 4x4 newbie. Rude and Intimidating Service - Jurie Swart Motors, Cape Town
> South Africa
>
> I want to buy a 4x4, but I am new to the 4x4 market. I am a first time
buyer
> in the off-road market. I went to Jurie Swart Bakkie Dealership in Cape
> Town three weeks ago and explained "newbie staturs" to one of their
salesmen
> Pieter, requesting to test drive 3 different cars, so I could get the feel
> of them. I drove a 3.0L colt rodeo petrol, an Isuzu frontier and a 2.4L
> Hardbody diesel. I did not find the Nissan powerful enough, and it
> shuddered on the road, nor did I like the Isuzu -it was noisy and old.
The
> 2003 3L Colt Petrol was great, but I since I want to use the vehicle for
> off-road, I wanted to test drive the diesel version first to compare
torque
> at low revs. I also wanted to drive a more powerful hardbody, to give
> Nissan a fair judgment. Jurie Swart didn't have these vehicles in stock,
so
> I told Pieter I would return in a few weeks. I returned today, 3 weeks
> later, and received the rudest service from Pieter ever.
>
> Today, I took time off work, drove though to Jurie Swart with a friend, to
> see if you had anything new. There were 2 colt 2.8 turbo diesels -exactly
> what I wanted to try! I asked Pieter if I could test drive them and maybe
> one other vehicle (I wanted to see if they had a Hardbody in stock, one
with
> a larger engine size than previously). Pieter rudely told me I could only
> test them IF I was going to buy one this time. I told him that I couldn't
> give him that guarantee, but that I would probably buy in the next one or
> two weeks, once I was sure what I wanted. His answer was that in that case
I
> could not testdrive any vehicles! I thought he was joking. I asked him if
he
> was being serious. He said that he was not joking and that he was being
> serious. I could NOT test drive the vehicles. My friend politely told him
> that this was bad service and that maybe we should take our money
elsewhere.
> He told us to go do that then, turned his back and walked off.
>
> Needless to say, we left, went round the corner and saw a Charl Smit and
> Engelie Haupt at Mitsubishi motors, from whom I received excellent service
> and from whom I shall probably be purchasing my first 4x4.
>
> 4x4 dealerships need to realise that first-time buyers are on a major
> learning curve. To us, its not like buying any other car. There are a
lot
> of new concepts we need to get our mind around, and vehicles we need to
> test. To reveive such intimidating and rude service is unacceptable.
> Dealerships who want a sustained competitive advantage over others need to
> offer kind, helpful and patient service to newbie buyers.
>
> Brent Murphy
>
>