On Jun 7, 3:07*pm, "SteveT" >
wrote:
> Hi ,Howard!
>
> > I don't want to take it in for service since the local Chevy dealer
> > has been designated at the "Official" Saturn replacement dealer in
> > this area. * My worst nightmare since I bought my Saturn was that
> > Saturn would go out of business and that I would have to take my car
> > to a Chevy dealer for service!!! *My father and brother have bought
> > nothing buy Chevy cars and both have had nothing but trouble from
> > their service folks.
>
> * *Do you have a reason to think that you might be limited to the Chevy
> dealer? As far as I know, most GM auto dealers' service shops should be able
> to handle most any GM car. Also, different Chevy dealers can *have far
> different customer service results ... my two experiences with Chevy dealers
> (one in Detroit, one in the Cleveland area) were both very positive,
> overall, although a very *long time ago.

Steve,

GM has designated several (4?) dealers in this area as official Saturn
repair facilities. The Chevy dealer is the most convenient. Another
one is a local GM/Buick dealer which is difficult to reach, especially
early in the morning during rush hours. The designated dealers are
supposed to have trained mechanics, documentation and parts
available. I wonder how many of GM designated Saturn repair
facilities mechanics have worked on Honda engines or transmissions?

I was lucky that lubing the lock worked because it took eight days to
get an appointment with the Chevy dealer and then they did not have
the Saturn lock in stock! They confirmed that the lube worked and
asked me to let them know if it starts acting up again and they will
order the parts before I bring the car in for repair.

You are correct in that I should not condemn all dealers just because
of my family's s bad experiences with a few of them. I guess I've
been spoiled the last ten years by my local Saturn dealer. I bought
three cars form them and had all of them serviced there with almost
zero problems. I had one small dispute with a repair done on my 99
SW2 which was resolved two days later. Not a bad record for eleven
years!

My brother on the other had just had a $800+ bill for new brakes on
his three year old Impala at 24,000 miles and was told that it will
happen again as GM not no longer has access to decent disks.
According to them all brake disks used in GM cars are now made in
China and are subject to rusting and pitting.

Howard