Your Name wrote:
> On 2017-10-17 21:35:21 +0000, Scott Dorsey said:
>> Your Name > wrote:
>>> On 2017-10-17 13:32:26 +0000, Scott Dorsey said:
>>>> Your Name > wrote:
>>>>> On 2017-10-16 12:18:01 +0000, Paypaul said:
>>>>>> replying to Alora Duncan, Paypaul wrote:
>>>>>> 97 Q45 won’t start and I don’t hear the fuel pump I need to know where the
>>>>>> fuel relay and control module is located
>>>>> Easy ... your local Nissan service centre can (probably) quickly
>>>>> diagnose the problem.
>>>> Not if his local Nissan service center is anything like mine is. The service
>>>> writer seems to have a preset list of services that every car needs.
>>> Of course they do, in terms of the regular maintainence "service", but
>>> for repairs it's different. If your local centre can't do proper
>>> repairs, then either they are not really Nissan licensed or they
>>> shouldn't be.
>> They might be able to diagnose my X, but they are more worried about telling
>> me that my Y and Z are about to fail and need immediate attention and that
>> if I don't replace my windshield wipers for $75 the sky will fall on me.
>> And that rip in the upholstery has to be fixed immediately, and those tires
>> are not authorized tires from the dealer but are third-party tires that are
>> suspicious and should be replaced. They don't _want_ to fix my car, they
>> want to sell me a new car and take my car in as trade-in.
>
> Maybe you should report them to Nissan (and/or the Automobile
> Association, etc.) and get their license revoked ... as well as finding
> another service centre, which may be impossible in smaller towns.
>
> Here in New Zealand we have the various licensed Nissan dealers, but
> also independent repair centres (both nationwide chains and small
> individual companies) who are certified by the Motor Trade Association
> as being legitimate and responsible (as well as insured) ... too many
> complaints that can be substantiated, and the repair centre gets their
> certificate revoked, although they can technically keep trading, they
> can't display the MTA certificate on the wall which *should* deter any
> potential customer with some sense from using them.
>
>

Doesn't happen here. This is the shorthand version of becoming a dealer
in the US.
The dealer hands the manufacturer a boatload of cash to buy the
franchise. The manufacturer gives them a list of tools they need and the
training schedule for factory classes.
They will send or a few folks to help the dealer get set up and test
them on a few repairs and they are in business.

If there are complaints to the manufacturer the dealer will be
approached and told "Don't do that again" The manufacturers rep will
talk to the vehicle owner and offer them free service or a set of floor
mats or something equally mundane. The customer thinks they won, the
dealer stays in business and the company is happy. If the mistake is
REALLY bad they might fire the guy mopping the floors as a show of faith
to the vehicle owner....

Actually diagnosing the cars problems, if they are beyond the easy stuff
falls to the one guy the dealer pays to show up and do that job. Some
don't even do that. They will load up the "trouble cars" and take them
to a central location or even to a different shop for the actual
diagnostic work to be done by an outside party.

--
Steve W.