rFactor - Activation codes from Trymedia
 

Anybody else having a problem trying to get activation codes from Trymedia?
I have been through their help system, responded with the details that they
requested and still no email with the activation code. They are responding
to the email address I used when I ordered, so I don't have them in my spam
filter. They have already charged my credit card, yet still no codes, it's
been over a week, I find that kind of service pretty lame.

Is Trymedia that busy that it takes them over 5 days to respond to email?

I'm getting ready to call my credit card company and cancel the charges from
Trymedia.

"PJL" > wrote in message ...
> Anybody else having a problem trying to get activation codes from Trymedia?
> I have been through their help system, responded with the details that they
> requested and still no email with the activation code. They are responding
> to the email address I used when I ordered, so I don't have them in my spam
> filter. They have already charged my credit card, yet still no codes, it's
> been over a week, I find that kind of service pretty lame.
>
> Is Trymedia that busy that it takes them over 5 days to respond to email?
>
> I'm getting ready to call my credit card company and cancel the charges from
> Trymedia.

If you bought the download, just install it. If you made a mistake entering your email address then
you're screwed.

Dave > wrote in message
...
>
> "PJL" > wrote in message
...
> > Anybody else having a problem trying to get activation codes from
Trymedia?
> > I have been through their help system, responded with the details that
they
> > requested and still no email with the activation code. They are
responding
> > to the email address I used when I ordered, so I don't have them in my
spam
> > filter. They have already charged my credit card, yet still no codes,
it's
> > been over a week, I find that kind of service pretty lame.
> >
> > Is Trymedia that busy that it takes them over 5 days to respond to
email?
> >
> > I'm getting ready to call my credit card company and cancel the charges
from
> > Trymedia.
>
> If you bought the download, just install it. If you made a mistake
entering your email address then
> you're screwed.
>
>

Actually, they did have my proper email address, I was just getting nowhere
with my inquiries to their helpdesk. Having said that, I JUST received my
activation codes -- it helps to tell them that you will call your CC and
cancel the charges.

2005-09-19, PJL wrote:
> Anybody else having a problem trying to get activation codes from Trymedia?
> I have been through their help system, responded with the details that they
> requested and still no email with the activation code. They are responding
> to the email address I used when I ordered, so I don't have them in my spam
> filter. They have already charged my credit card, yet still no codes, it's
> been over a week, I find that kind of service pretty lame.
>
> Is Trymedia that busy that it takes them over 5 days to respond to email?
>
> I'm getting ready to call my credit card company and cancel the charges from
> Trymedia.

I didn't get the regular email (ordered it two weeks ago), but I got it
though asking Trymedia for my payment details - you can get a summary
which includes the (well, a) number.

Last time I'll buy something through them...

-peter

2005-09-20, PJL wrote:
>
>[...]
> Actually, they did have my proper email address, I was just getting nowhere
> with my inquiries to their helpdesk. Having said that, I JUST received my
> activation codes -- it helps to tell them that you will call your CC and
> cancel the charges.

Did you get more than one code?

-peter

Peter > wrote in message
...
> 2005-09-19, PJL wrote:
> > Anybody else having a problem trying to get activation codes from
Trymedia?
> > I have been through their help system, responded with the details that
they
> > requested and still no email with the activation code. They are
responding
> > to the email address I used when I ordered, so I don't have them in my
spam
> > filter. They have already charged my credit card, yet still no codes,
it's
> > been over a week, I find that kind of service pretty lame.
> >
> > Is Trymedia that busy that it takes them over 5 days to respond to
email?
> >
> > I'm getting ready to call my credit card company and cancel the charges
from
> > Trymedia.
>
> I didn't get the regular email (ordered it two weeks ago), but I got it
> though asking Trymedia for my payment details - you can get a summary
> which includes the (well, a) number.

^^^^^^^^^^^^^^^^^^

Tried that and I kept receiving emails telling me there was no record of my
purchase, yet their helpdesk had no problems finding me.

Anyway, issue resolved, will avoid using Trymedia like the plague.



>
> Last time I'll buy something through them...
>
> -peter
>

Peter > wrote in message
...
> 2005-09-20, PJL wrote:
> >
> >[...]
> > Actually, they did have my proper email address, I was just getting
nowhere
> > with my inquiries to their helpdesk. Having said that, I JUST received
my
> > activation codes -- it helps to tell them that you will call your CC and
> > cancel the charges.
>
> Did you get more than one code?

I guess they mean you can use the code 3 times before requesting another.

>
> -peter
>

2005-09-20, PJL wrote:
>
>> I didn't get the regular email (ordered it two weeks ago), but I got it
>> though asking Trymedia for my payment details - you can get a summary
>> which includes the (well, a) number.
>
> ^^^^^^^^^^^^^^^^^^
>
> Tried that and I kept receiving emails telling me there was no record of my
> purchase, yet their helpdesk had no problems finding me.
>
> Anyway, issue resolved, will avoid using Trymedia like the plague.

Same here - they seem terribly disorganised. Glad it turned out ok this
time, but not something to repeat...

-peter